Bianca Greenwood
Adelaide,SA
Summary
Dynamic and detail-oriented professional with extensive experience at Estia Health, excelling in patient care and infection control. Proven ability to manage housekeeping operations and train staff effectively. Strong communication skills and expertise in laundry processes ensure high standards of cleanliness and customer satisfaction. Committed to maintaining a safe and welcoming environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
House Keeping
Estia Health
Hope Valley
04.2022 - Current
- All aspects of housekeeping, cleaning, social support, all duties as required by the client or the facility
- Assisted with light housekeeping tasks related to patient care.
- Performed light housekeeping duties such as laundry, vacuuming, dusting.
- Performed regular housekeeping duties in the stockroom area.
- Managed inventories of supplies for housekeeping staff.
- Investigated customer complaints regarding housekeeping services promptly.
- Adhered to all housekeeping policies and procedures.
- Assisted housekeeping staff with cleaning rooms when needed..
- Assisted housekeeping staff in preparing vacant rooms for new arrivals.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Stocked supply closets with necessary items for housekeeping staff.
- Assisted residents with basic requests or questions regarding housekeeping services.
Retail Assistant IGA
Voyages Ayers Rock Resort
Yulara, Australia
07.2021 - 01.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Actively engaged customers to provide general assistance and information on store merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered product questions with up-to-date knowledge of sales and store promotions
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Worked closely with shift manager to solve problems and handle customer concerns
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Audited and corrected discrepancies in inventory numbers
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Checked prices and calculated totals for accurate invoice processing
- Completed stock inventories to identify and address issues negatively impacting controls
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Recorded information, shortages and discrepancies to keep records current and accurate
Laundry Attendant
Voyages Ayers Rock Resort
Yulara, Australia
05.2021 - 07.2021
- Operated traditional and computer-operated washers and dryers while observing all safety protocols
- Collected soiled linens and clothing and pretreated stains
- Operated smaller washers and dryers to process specialty items or special requests for guests
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order
- Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment
- Press and hang staff uniforms
Construction Cleaner
JDM Cleaning Allsorts
Cavan, Australia
07.2020 - 04.2021
- Cleaned building floors by sweeping, mopping and scrubbing floors
- Handled equipment, chemicals and materials properly and with caution
- Used squeegees and cleaners to clean windows and glass partitions
- Adhered to company policies for appearance, thoroughness and facility security
- Worked on cleaning team to service hotels, offices and other commercial buildings
- Cleaned industrial job sites using maximum strength cleaning solutions and equipment
- Organized and used industrial cleaning products following strict safety procedures
Cleaner
Extra Staff Adelaide
Adelaide, Australia
01.2017 - 01.2020
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
- Performing and documenting routine inspection
- Carry out heavy cleaning tasks
- Stock and maintain supply room and trolley
- Follow all health and safety regulations
Kitchenhand
Olive Grove Aged Care
Salisbury, Australia
11.2015 - 06.2017
- Place clean dishes, utensils and or cooking equipment in storage area, washing dishes according to company requirements
- Sweep and scrub floors, clean garbage can with water or steam, sort and remove trash, placing it in designated pickup areas
- Sweep and mop rooms
- Vacuum and dust designated areas within the nursing home
- Remove rubbish, Use of carpet cleaning machine
Education
Certificate 4 Allied Health - Allied Health
TAFE SA
SA08-2026
Comply with Infection Prevention -
TAFE SA
03.2025
Certificate III - Allied Health
TAFE SA
11-2023
SACE Certificate -
Gawler and District College
Adelaide, SA01.2017
Australian Army Cadets Junior Leaders Course -
01.2015
Skills
- POS systems
- Sales
- Payment processing
- Stocking and display maintenance
- Communication
- Decision making
- Product Knowledge
- Invoice processing
- Computer Skills
- Infection control
- Medical terminology
- Patient care
- First aid and CPR
- Communication and interpersonal skills
- Data entry and record keeping
- Active listening
- Chemical handling
- Laundry expertise
- Carpet cleaning
- Stain removal
- Ironing proficiency
- Health and safety
- Folding clean laundry
- Upholstery cleaning
References
- Michelle Marion, Former Residential Aged Care Manager for Estia Health Hope Valley (currently at Craigmore), T 08 8256 800, Email: Michelle.Marino@estiahealth.com.au
- Shanna Optiz, Company Owner, JDM Allsorts Cleaning, 042-167-1945
Personal Information
License: FULL LICENCE AND RELIABLE TRANSPORT
Certification
- Certificate 4 Allied Health Assistant ( currently Studying)
- Certificate 3 Allied health Assistant (2023)
- Manual Handling (2024)
- Fire Safety (2024)
- First Aid and CPR ( Current 2 years left )
Timeline
House Keeping
Estia Health
04.2022 - Current
Retail Assistant IGA
Voyages Ayers Rock Resort
07.2021 - 01.2022
Laundry Attendant
Voyages Ayers Rock Resort
05.2021 - 07.2021
Construction Cleaner
JDM Cleaning Allsorts
07.2020 - 04.2021
Cleaner
Extra Staff Adelaide
01.2017 - 01.2020
Kitchenhand
Olive Grove Aged Care
11.2015 - 06.2017
Certificate 4 Allied Health - Allied Health
TAFE SA
Comply with Infection Prevention -
TAFE SA
Certificate III - Allied Health
TAFE SA
SACE Certificate -
Gawler and District College
Australian Army Cadets Junior Leaders Course -
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