Bianca Hardcastle
Brisbane,Australia
Summary
Experienced with delivering exceptional customer service in fast-paced dining environment. Utilizes strong communication skills and attention to detail to enhance guest satisfaction. Knowledge of efficient multitasking and teamwork to ensure smooth operations and attained an RSA.
Overview
4
4
years of professional experience
Work History
Waitress Trainee/ Bartender
Naiim cafe
08.2021 - Current
- Learned proper food handling and sanitation procedures for safety and health regulations compliance
- Gained knowledge of restaurant layout, table settings and menu items
- Responded professionally to customer complaints in polite manner
- Practiced active listening with customers to ensure satisfaction
- Assisted with training of new staff members
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed Responsible Service of Alcohol procedures for preventing excessive guest intoxication.
Crew
McDonalds
05.2022 - 08.2022
- Utilized creative problem solving abilities to quickly resolve customer complaints or operational issues
- Displayed excellent interpersonal communication skills when interacting with customers and colleagues
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Tea and Tidy
Ed hope hair
02.2021 - 01.2022
- Prepared and served coffee and drinks
- Utilized cash register or POS system to receive and process payments
- Handled salon clients with great care and developed strong relationships
Education
Year 12 -
Kelvin Grove State College
Kelvin Grove11.2024
Skills
- Customer service
- Cleanliness
- Order taking
- Handling complaints
- Teamwork and collaboration
- Time management
- Multitasking and organization
Timeline
Crew
McDonalds
05.2022 - 08.2022
Waitress Trainee/ Bartender
Naiim cafe
08.2021 - Current
Tea and Tidy
Ed hope hair
02.2021 - 01.2022
Year 12 -
Kelvin Grove State College
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