Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Hassell

Summary

Hardworking and passionate team player dedicated to making delicious specialty coffee and tea beverages and contributing to a friendly, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and in fast-paced settings. Maintains composure, focus, and bubbly demeanour non matter what the conditions.

Overview

7
7
years of professional experience

Work History

Head Barista

Dôme Cafe
01.2021 - Current
  • Consistently brought cheery and friendly attitude to customer interactions, even during hectic periods to promote a fun and positive environment
  • Upkept exceptional quality coffee and positive customer review throughout busy cafe rushes
  • Skillfully handled our entire cafe's coffee and hot beverage orders independently on a regular basis
  • Cultivated positive first-name-basis relationships with a large selection of repeat customers, winning customer loyalty
  • Trained new employees, sharing knowledge and expertise of products with respectful, encouraging coaching
  • Maintained and operated espresso machine and grinder with adept and instinctual understanding of required action and care

Shop Supervisor

Cold Rock Ice Creamery
10.2016 - 02.2021
  • Entrusted with independent store opening and closing procedures, and balancing tills
  • Personally recorded and processed cake orders, as well as organised their timely completion in conjunction with regular store duties
  • Trained new employees and delegated daily tasks and responsibilities
  • Carried out daily tasks accurately and on-time to support shop needs
  • Confidently greeted customers entering the store and offered assistance with requirements
  • Keenly volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

Education

Barista Training Course -

Barista HQ
09.2020

AHA Hospitality & Tourism COVID-19 Hygiene Officer -

Australian Hotels Association
06.2020

Certificate II - Business

Duncraig Senior High School
Duncraig, WA
09.2019

Skills

    Excellent interpersonal/customer skills

    Responsible and reliable

    Proactive and driven

    Adaptive

    Excels under pressure

    Astounding work ethic

    Latte art

    Known by all as charming and cheery

Timeline

Head Barista

Dôme Cafe
01.2021 - Current

Shop Supervisor

Cold Rock Ice Creamery
10.2016 - 02.2021

Barista Training Course -

Barista HQ

AHA Hospitality & Tourism COVID-19 Hygiene Officer -

Australian Hotels Association

Certificate II - Business

Duncraig Senior High School

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Bianca Hassell