Bianca Hearnden

• Assisted participant in accessing and utilising community resources to meet their needs.
• Developed and maintained relationships with external service providers including health, education, allied health, family via telephone, email and face-to-face interactions
• Organised and facilitated stakeholders meetings for participants and all other services involved and follow ups
• Conducted home visits to ensure safety of participants in their environment.
• Provided crisis intervention services, as needed.
• Completed assessments of participant needs and preferences.
• Monitored progress of participants goals and objectives.
• Maintained accurate records of participant interactions and services provided.
• Coordinated transportation services for participants to access necessary medical appointments or other activities outside the home setting.
• Collaborated with multidisciplinary teams to coordinate care plans for participants
• Acted as an advocate on behalf of participants when appropriate and necessary
• Managed caseloads consisting of up to 35-40 individuals at any given time
• Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively
• Provided education about available community resources such as housing, employment opportunities, financial assistance programs
• Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones
• Updated case notes on a daily basis using an electronic database system

• Engage with families to gather information on the child that provides relevant evidence of their disability, developmental delay and/or functioning
• Undertake observations of a child in their natural environment to assess their functioning and support needs using supporting tools and documents within the NDIS IT system
• Provide recommendations based on professional judgement and information gathered that are most appropriate to the improvement of the child's development and social participation
• Establish and maintain effective relationships with local and regional stakeholders including Early Childhood Education settings, mainstream and specialist services providing information and support to children with disability, health etc
• Seek to build the capacity of families and the community to work confidently and effectively with children with disability to meet each individual child's developmental needs
• Carry out administrative duties as required by Northcott including regular reporting against ECEI performance measures, monthly reports, funding reports and data collection to ensure contract compliance for the program
• Training Coordinators that are new to the role.

• Reviewing up to 200-300 progress summaries a week submitted by educarers and ensuring they are quality standard as they are subpoenaed to court
• Liasing with referrers to ensure that the goals and outcomes are met within the home
• Liasing with educarers within the home to ensure they are working towards goals and outcomes that are put in place by family services and referrers
• Afterhours Consultant (Rostering Officer)
• Fundamentally part of the operations team, working nights and weekends to ensure our services are ran smoothly
• Handling complaints and concerns from families, educarers and support workers and dealing with accordingly
• Handling and organizing replacements for clients when there educarer/support work calls in sick
• Organising crisis care with minimal notice requested from the Children's helpline and/or FaCs
• Dealing with emails of requests from our clients, educarers, support workers and external referrers such as FaCs, benevolent society, Ability options etc
• Operations Consultant (Rostering Officer)
• Attending meetings with referrers and supporting organisations regarding clients
• Scheduling of clients care either within a 13 week block, or week by week and one off replacements
• Dealing with a high volume of inbound and outbound phone calls
• Handing over to my colleagues when I have left for the day ensure anything not completed my colleagues would know where I was up to, also dealing with and completing handovers from my colleagues
• Conflict resolution
• Working with clients of mental health, anxiety, depression, suicidal ideations, Post natal depression, children and adults with disabilities and families of children deemed at risk of neglect, harm and/or abuse
• Placing ROSH's.

• Mentor to staff
• Weekly Reports to Owner/Approved Provider
• Review of summaries, checklists, monthly observations of children's portfolios
• Organising of all events held within the service - Create a supportive and friendly environment for staff, children and families
• Family tours
• Allocation of all enrolments, new and transition of children to older rooms
• All parent enquiries
• Applications for additional staff for children with additional needs
• Meeting with families
• Support person for students working their placements
• Support for our staff completing their traineeships
• Weekly Rosters
• Updating menus using Australian Dietary Guidelines
• Organising training sessions for staff such as Munch & Move
• The updating & implementation of the Quality Improvement plan
• The organising and hosting of staff meetings.

• Assessing and reviewing candidates applications and cover letter's daily
• Contacting candidates daily for a phone screen
• Organising and conducting interview's
• Organising weekly orientation for new candidate's
• Administration tasks using outlook, company Database ACT and Fast Track, word and excel
• Customer service
• Answering phones and dealing with family, educator and candidate enquiries
• Compliance - ensuring all candidates are up to date with First aid, working with children check's etc
• Creating and advertising job openings for both In-Home Educators and internal recruitment
• Understanding of children protection
• Matching the right candidate's with families using their previous skills to be able to assist the families to work on set skills and goals that the individual families to work towards.

• Lead and motivate staff in the provision of a catholic out of school hours care (COSHC) program and vacation care program in a cooperative team environment, while supporting the Catholic ethos
• Effectively plan, organize, coordinate, implement, control and participate in the day to day operations of the care programs
• Manage effective community development processes to support children and families in the Parramatta diocese to enhance identified social outcomes
• Support the effective financial management of catholic out of school hours care to deliver cost effective services
• Organisation of all staff and children for excursion's throughout vacation care
• Liaising with the school to organize beneficial incursions for the children based on what our theme was
• Work with families to book in children for days of care for both before and after school care and vacation care and distribute payment invoices
• Deal with parent enquiries on a daily basis in regards to CCB & CCR
• Plus roles of an assistant supervisor

St Patrick’s Before and After School Care - Assistant Supervisor/Acting Supervisor – Sole Charge - Overlooking and help with the programming and menus - Daybooks using ‘My Time Our Place’ for school aged children - Parent enquires - Enrolments - Hubworks Knowledge - Responsible person - In charge of the day to day running of the service

St Michael’s Before and After School care - Assistant Supervisor - Programming and planning Menus - Daybooks using ‘My Time Our Place’ for school aged children - Hubworks Attendance - Implementing activities - General supervision of children - In charge of day to day runnings of the service in the absence of the supervisor