Bianca Hecker-Stringer
Hampton Park,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Will work effectively unsupervised and quickly mastering new skills. Outgoing Office Administrator/ Beauty Therapist with over 15 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting atmosphere.
Overview
26
26
years of professional experience
Work History
Senior Beauty Therapist/Office Administrator
Body Maintenance & Revitalization
Officer , Victoria
2020.10 - 2024.05
- Provided advanced skin treatments, such as chemical peels, microdermabrasion and laser therapy.
- Conducted assessments of clients' skin conditions to develop individualized treatment plans.
- Performed waxing, sugaring and threading services for hair removal.
- Demonstrated proper use of equipment and products to ensure safety and client satisfaction.
- Instructed clients on aftercare techniques for a variety of beauty treatments.
- Maintained cleanliness and orderliness of work areas in compliance with health regulations.
- Developed relationships with clients through effective communication skills.
- Managed inventory levels by ordering supplies when needed.
- Created detailed records of services provided to each client.
- Performed body massage, facial massage, manicures and pedicures.
- Assisted in developing marketing strategies to promote the salon's services.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Reviewed financial statements from previous months to identify areas where cost savings could be made.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Finalized purchases and processed payments.
- Responded to customer inquiries by phone, email and in person.
Manger/Senior Beauty Therapist/Office Administrator
Bodyspec Nail and Beauty
Narre Warren/ Berwick , Victoria
2008.11 - 2018.04
- Managed staff, including hiring, training and scheduling employees.
- Developed and implemented salon policies to maintain a professional atmosphere.
- Advised customers on beauty treatments, services and products.
- Monitored stock levels of supplies and equipment for the salon.
- Maintained financial records such as sales reports, payrolls and invoices.
- Ensured compliance with health and safety regulations in the salon.
- Negotiated contracts with suppliers for purchasing materials at competitive rates.
- Established relationships with local businesses to promote services offered by the salon.
- Performed administrative tasks such as answering phone calls, responding to emails and maintaining customer databases.
- Maintained filing system for important documents such as contracts and invoices.
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Maintained cleanliness of the salon by disinfecting tools and equipment after use.
- Prescribed skincare products according to individual customer requirements.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Provided waxing services such as eyebrow shaping, lip and chin waxes, full face waxes .
- Supported other team members by assisting with tasks when needed during busy periods.
Crew Trainer
McDonald's
Hampton Park , Victoria
1998.05 - 2000.11
- Planned and implemented training sessions for new fast food crew members.
- Developed and maintained an effective onboarding program to ensure all new employees were trained properly.
- Demonstrated how to use kitchen equipment, prepare menu items and deliver excellent customer service.
- Assisted in resolving customer complaints quickly and efficiently.
- Maintained a safe working environment by enforcing safety rules and regulations.
- Promoted teamwork among crew members through positive reinforcement techniques.
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
Education
Advanced Cosmetology - Beauty Therapy
Chisholm
Dandenong, VIC2001-11
High School Diploma -
Hampton Park Secondary
Hampton Park2000-11
Skills
- Laser hair removal
- Deep Tissue Massage
- Conflict resolution abilities
- Service Consultations
- Inventory Control
- Paperwork management
- Payment Processing
- Sales closing
- Customer Service
- Retail experience
- Financial Oversight
- Timesheet Processing
- Expense Monitoring
- New Hire Onboarding
- Office Administration
- Staff Management
Timeline
Senior Beauty Therapist/Office Administrator
Body Maintenance & Revitalization
2020.10 - 2024.05
Manger/Senior Beauty Therapist/Office Administrator
Bodyspec Nail and Beauty
2008.11 - 2018.04
Crew Trainer
McDonald's
1998.05 - 2000.11
Advanced Cosmetology - Beauty Therapy
Chisholm
High School Diploma -
Hampton Park Secondary
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