Bianca Herbison
Hallidays Point
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Administrative Officer
G.James Windows and Doors
01.2024 - Current
- Assisted with scheduling appointments and coordinating meetings.
- Processed mail and packages to ensure timely distribution.
- Handled incoming calls and directed them to appropriate personnel.
- Maintained filing system to keep documents organized and accessible.
- Maintained inventory of office supplies and placed orders.
- Obtained all information regarding quote request.
- Supplied quotes to builders and clients
Senior Account Manager
Executive Collections
06.2019 - 12.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Cold called potential customers and maintained above average conversion rate on leads.
- Composed and revised legal documents, letters, depositions and court documents.
- Processed summonses, subpoenas and complaints.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection
attempts.
Senior Customer Relationship Manager
Complete Credit Solutions
11.2013 - 06.2019
- Met demands of busy collections group by performing high volume of daily calls.
- Contacted debtors through email, telephone and mail contact to begin collections process.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult
individuals. - Processed payments over phone and set up recurring drafts.
- Advised customers of necessary actions and strategies for debt repayment.
- Skip-traced with social media sites, professional sites and search engines to find contact information for
borrowers. - Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning
neighbors.
Education
No Degree - Certificate 3 in Financial Services
Tafe
Campbelltown04-2012
No Degree - Certificate 3 in Childcare Services
Tafe
Campbelltown01-2009
Skills
- Organization
- Multitasking
- Familiar with locating individuals
- Call center background
- Relationship building
- Database administration
- Contract negotiations
- Credit and collections
- Office management
- Scheduling appointments
Timeline
Administrative Officer
G.James Windows and Doors
01.2024 - Current
Senior Account Manager
Executive Collections
06.2019 - 12.2023
Senior Customer Relationship Manager
Complete Credit Solutions
11.2013 - 06.2019
No Degree - Certificate 3 in Financial Services
Tafe
No Degree - Certificate 3 in Childcare Services
Tafe
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