Bianca Hewett
Lockwood South,VIC
Summary
I am a reliable, hard working, friendly individual who can work well amongst a great team. I always bring a positive attitude to work and will always have a smile on my face. I am skilled in multitasking in fast-paced environments and always deliver a high level of customer satisfaction. I have over a years worth of hospitality experience which includes working behind a bar, taking orders, making barista coffees, setting up conference rooms and handling food.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
Quality Lakeside Hotel, Bendigo
Bendigo, VIC
07.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared beverages including barista coffees and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Retail Assistant
Kmart
Kangaroo Flat, VIC
07.2017 - 08.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
Completed Year 12 VCE
Bendigo Senior Secondary College
Bendigo, VIC11.2020
Skills
- Team Cooperation
- Friendly and Trustworthy
- Supervisor Experience
- Hospitality Experience
- Barista Experience
- Positive Customer Engagement
- Adaptable and Flexible
- Bepoz Experience
- Supply restocking
- Available all Week
Reference
Vicki Exon- 0407471419
Lana Harrison- 0428462149
Timeline
Hospitality Worker
Quality Lakeside Hotel, Bendigo
07.2023 - Current
Retail Assistant
Kmart
07.2017 - 08.2023
Completed Year 12 VCE
Bendigo Senior Secondary College