Bianca Hildenbrand
Lowood
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for taking a proactive approach to identifying and addressing issues, with a focus on optimising processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth and Community Development Officer
Somerset Regional Council
05.2023 - Current
- Advocated for the needs and rights of vulnerable community members, including the elderly, people with disabilities, and low-income individuals.
- Worked closely with marginalised groups to ensure their voices were heard in local decision-making processes and community planning.
- Facilitated access to essential services (healthcare, housing, transport, etc.) for underserved populations.
- Lead initiatives to engage and empower disengaged youth in the Somerset region through community programs, events, and targeted outreach.
- Develop and deliver programs focused on youth leadership, mental wellbeing, and skill-building, fostering a positive impact on local youth.
- Build partnerships with local businesses, schools, and external organisations to enhance service provision and advocate for community needs.
- Organise large-scale community events, such as youth festivals, family events, school holiday programs and workshops, to increase participation and engagement.
- Coordinate stakeholder meetings to address key issues within the Somerset Region and identify areas where additional support is required.
- Secure funding and manage budgets for youth and community-focused projects, ensuring cost-effective delivery of services.
- Provide support for at-risk youth, connecting them with mental health, housing, and employment services as needed.
Operations Manager
Home Care Nurses Australia
11.2022 - 01.2023
- Led a team of clinical professionals, fostering a culture of continuous improvement, accountability, and customer-centric service.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed day-to-day operations for a provider of in-home care services, overseeing clinical nurses delivering care to NDIS clients in SIL (Supported Independent Living) environments and aged care clients receiving Home Care Packages.
- Directed the coordination of services to ensure high-quality, timely care delivery and compliance with regulatory standards.
- Ensured the smooth operational flow of care services while liaising with clients, families, and stakeholders to monitor satisfaction and resolve any concerns.
Service Delivery Manager - SIL and HCP
Centacare Community Services
08.2021 - 11.2022
- Delivered high-quality, flexible, and responsive services for individuals with varying support needs, ensuring alignment with Centacare's Mission, Vision, and Values.
- Managed a diverse team to promote a positive workplace culture, enhancing client experience and ensuring commercial viability in a constantly evolving environment.
- Focused on client satisfaction, brand awareness, and ensuring service delivery met all compliance and quality assurance standards.
- Worked collaboratively with internal and external stakeholders to create innovative support solutions tailored to each individual’s goals.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Coordinated new hire recruitment, training and development.
- Prepare and manage budgets for NDIS and Home Care Package clients, ensuring funds are allocated efficiently and preventing overspending while meeting clients' needs.
- Advocate for clients in securing and managing NDIS funding, ensuring they receive the necessary support and resources to meet their individual needs.
NDIS Project Engagement Officer
Centacare Community Services
10.2019 - 08.2021
- Provided support to clients with NDIS funding, ensuring access to appropriate services that helped them achieve their goals.
- Developed service agreements, prepared quotes, and conducted fund reconciliations to ensure accurate and efficient financial management.
- Assisted clients and their families with navigating the NDIS system and addressing any questions or concerns.
- Developed accurate documentation and maintained a high level of attention to detail to ensure proper invoicing and funding reconciliation.
- Provide Service Delivery Managers with training on effective client budget management, ensuring clients receive the appropriate supports in line with their allocated budget.
- Generated reports detailing findings and recommendations.
- Ensured organisational compliance with NDIS guidelines, maintaining up-to-date knowledge of regulatory changes and industry standards.
Practice Manager
Riveredge Consulting
10.2018 - 10.2019
- Managed administrative and operational functions for a mental health practice, supporting psychiatrists and psychologists.
- Streamlined clinic operations by overseeing scheduling, patient records, billing, and compliance with healthcare regulations.
- Developed and maintained efficient processes to ensure smooth day-to-day practice operations, enhancing client experience and service delivery.
- Worked with healthcare professionals to identify areas for operational improvement and implemented strategies to drive efficiency and patient satisfaction.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Education
Advance Diploma - Community Sector Management
Spectrum Training
03-2023
Skills
- Monitoring and evaluation
- Project tracking
- Community engagement
- Policy changes
- Budgeting
- Problem-solving
- Excellent communication
- Adaptability and flexibility
- Relationship building
- Emotional awareness
- Disability and Aged Care services
- Case management
Certification
- QLD Driver's License
- CPR and First Aid Certification
- Mental Health First Aid Certification
- Youth Mental Health First Aid
Timeline
Youth and Community Development Officer
Somerset Regional Council
05.2023 - Current
Operations Manager
Home Care Nurses Australia
11.2022 - 01.2023
Service Delivery Manager - SIL and HCP
Centacare Community Services
08.2021 - 11.2022
NDIS Project Engagement Officer
Centacare Community Services
10.2019 - 08.2021
Practice Manager
Riveredge Consulting
10.2018 - 10.2019
Advance Diploma - Community Sector Management
Spectrum Training
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