Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Hlaing

Brisbane,QLD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Department Of Education
06.2022 - Current
  • Answered multi-line phone system, routing calls and delivering messages to staff.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Autonomous and able to finalise my own tasks as well as assist my colleagues with their workload.

Pharmacy Assistant

Chemist Warehouse
03.2021 - 06.2022
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Communicating and working well in a team-based environment.

Drive-Thru Cashier

McDonald's
07.2019 - 03.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Front Counter Cashier

McDonald's
04.2017 - 03.2018
  • Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
  • Maintained strong customer relationships through friendly interactions and attentive service.
  • Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
  • Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.

Administrative Assistant

T'n'D Trading Pty Ltd
04.2017 - 06.2017
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Executed record filing system to improve document organization and management.

Education

Diploma - Business

Prestige Service Training
Macgregor
11.2018

High School Diploma -

Macgregor State High School
Brisbane
11.2018

Skills

  • Data Entry
  • Customer Service
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Computer Proficiency
  • Customer Relations
  • Scheduling and calendar management
  • Deadline-oriented
  • Meticulous attention to detail
  • Client Relations
  • Willing to learn
  • Enthusiastic and energetic

Timeline

Administrative Assistant

Department Of Education
06.2022 - Current

Pharmacy Assistant

Chemist Warehouse
03.2021 - 06.2022

Drive-Thru Cashier

McDonald's
07.2019 - 03.2021

Front Counter Cashier

McDonald's
04.2017 - 03.2018

Administrative Assistant

T'n'D Trading Pty Ltd
04.2017 - 06.2017

Diploma - Business

Prestige Service Training

High School Diploma -

Macgregor State High School

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Bianca Hlaing