Bianca Holland

Running and maintaining a Dance School.

Invoicing and all Admin work.

Up keep of all advertising and Social Medias.

Teaching children to dance from ages 2 to 20 .

Taking inbound calls for all five Surgeries across Hobart. Making bookings, scanning Medical information onto Patient files, faxing , while interacting with the Dr's and Nurses in the Surgeries . On average taking 100 to 200 calls a day.

Dance Teacher for children aged 2 to 20. Jazz, tap and Theatrical.

Assisting Customer to access, navigate or interpret the Departments Compliance Policies and processes.

Solve complex problems and initiate positive outcomes for the Customer.

Keep up to date with Legislation and Policies.

Maintenance of Customer information in the Internal Database.

Uphold Customer confidentiality at all times.

Casual Tea and Tidy in a Hair Salon.

Assisting Senior Hairdresser with daily cleaning , washing hair and applying basic colours, and helping with drying hair and general duties with the upkeep of the Hair Salon.

Upgrading existing Customer in loyalty, pre-loyalty and out of Contract. Retention of Customers..
Dealing with complex issues and complaints.

Connecting new Customers to the Network.

Resigning new contracts and new Services for existing Customers.

Assisting all Customers in the Parenting Payment area.

Processing claims and advising of payment information, and helping with general enquiries.

Manager of a Team of 14 in a Call Centre Answering Service.

Rostering Staff, and managing Customer complaints .

Taking Inbound calls and maintaining the upkeep of Data base and equipment for Customers.