Bianca Howard
Seaford Meadows,South Australia
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and stakeholders. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Disability Education Support Officer
Woodend Primary School
01.2020 - Current
- As support officer have supported and educated many students ranging from several disabilities such as Autism, Down Syndrome, Dyslexia etc
- Conducted several meetings with other professions on how to support students to receive the most accurate support for their own individual disability
- Sound knowledge of the NDIS, how this service operates and what types of support would work best
- Knowledge into learning disabilities, physical and mental disabilities, alongside trauma in children of all ages.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Coordinated after-school programs to provide additional academic support and enrichment opportunities for students.
- Organized and allocated resources required to meet needs of many students
- Served as a mentor for new Education Support Officers navigating their roles within our school district while providing guidance on best practices related to instructional support services.
- Supported classroom management efforts by maintaining a positive and organized learning environment for all students.
- Streamlined communication between parents, students, and educators through regular updates and meetings.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Participated in ongoing professional development opportunities to stay current with industry trends and research-based practices that promote success amongst all learners.
- Provided one-on-one tutoring for struggling students to improve their academic performance in various subjects.
- Improved student outcomes by collaborating with teachers to develop individualized learning plans.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Kept accurate records for client files and handled related paperwork.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Conducted training sessions for staff members on best practices related to disability support and advocacy work.
- Facilitated family meetings to discuss patient care plans.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients with disabilities.
Supervisor/Complaint Coordinator
Big W
01.2017 - 01.2019
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained compliance with company policies, objectives, and communication goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Improved company reputation by providing exceptional customer service during the complaint resolution process.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and updated records and files to maintain document compliance.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Promoted store loyalty programs, increasing member sign-ups and overall customer engagement.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Maintained current knowledge of store promotions and highlighted sales to customers.
Hairdressing Apprentice
Scamps Hair and Beauty
01.2009 - 01.2011
- Assisting clients, Styling clients: Blow drying, bridal/formal styling, perming, Colouring clients: Re-growth, foiling, re-touching, splicing, all over colour, Booking appointments, Washing/applying treating and toner to clients hair
Education
Certificate IV -
Institute of Teacher Aide & Disability
South Australia01.2020
Dimploma -
Careers Australia
Australia01.2017
Certificate III -
MedTrain
Australia01.2015
Certificate III -
Certificate III Medical Terminology
Australia01.2015
High School Diploma -
Reynella East High School
Adelaide01.2012
Skills
- Administrative Staff Coordination
- Strong Work Ethic
- Punctual and Dependable
- Organization and Time Management
- Flexible Schedule
- Program Planning
- Documentation skills
- Customer/Client relations
- Records Management
- Data Entry
- Clerical Support
Personal Reference
Maria Mingoia, Personal Contact, 0437 793 695
Telephone - Mobile
0434 420 481
Licenses Achievements
- 2022-01-01, Present, Working with Children Check
- 2022-01-01, Present, Respond to Abuse & Neglect
- 2022-01-01, Present, Senior First Aid
- 2022-01-01, Present, Police Clearance
- 2015-01-01, Present, Senior First Aid Certificate
- 2010-01-01, Certificate ll Hairdressing
References
- Christina Munro, Recent Line-Manager, Education Department, 08 8322 6422
- Dana Pentland, Woodend Primary School, Education Department, dana.pentland15@schools.sa.edu.au
- Jeni Dolman, Line Manager, Big W Colonnades, 0407 183 403
Timeline
Disability Education Support Officer
Woodend Primary School
01.2020 - Current
Supervisor/Complaint Coordinator
Big W
01.2017 - 01.2019
Hairdressing Apprentice
Scamps Hair and Beauty
01.2009 - 01.2011
Certificate IV -
Institute of Teacher Aide & Disability
Dimploma -
Careers Australia
Certificate III -
MedTrain
Certificate III -
Certificate III Medical Terminology
High School Diploma -
Reynella East High School
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