Bianca Hu

- I create healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.

- Work in team-based environment to uphold quality and continuity of service to clients.

- I consistently communicate with students and parents in person, via email, and by phone to resolve issues and answer questions.

- I assist with coordination and administration of dance programs and overall have autonomy of my classes.

- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude - always greeting customers and focusing on their experience in the Cave.

- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

- Worked closely with management to provide effective assistance for specific aspects of business operations.

- Monitored and ordered supplies and materials to keep office well stocked.

- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

- Greeted customers warmly and confidently and helped with product questions, selections, and purchases.

- Stocked merchandise, clearly labelling items, and arranging according to size or colour.

- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

- Managed cash register after end of shift to balance and record accurate transactions.

- Consistently met KPI sales goals through proactive engagement with customers and upselling techniques when appropriate.

- Worked efficiently with a team and also autonomously for long hours.