Overview
Work History
Education
Skills
Systems and Programs
Key Stakeholders
REFEREES
Timeline
Generic

Bianca Jackson

Shellharbour

Overview

8
8
years of professional experience

Work History

Asset Management Scheduler

IRT Group
02.2024 - Current
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Ensure compliance with all legislative requirements including Work Health & Safety of IRT residents and staff. This includes hazard identification, risk assessment, WHS induction and introducing control measures for service provided by all staff and contractors

Sales Consultant

IRT Group
03.2022 - 02.2024
  • Review, manage and update documentation and version control including sales literature, collateral, annexures and templates in accordance with industry and brand compliance
  • Attend to new leads, convert to opportunity and nurture through the sales pipeline
  • Represent the IRT Group in various community events
  • Ensure all vacancies are refurbished in line with relevant guidelines. Carry out vacant unit inspections to ensure optimal presentation for tours and perspective buyers
  • Undertake condition/inspections to ensure that the property is ready for occupation
  • Facility settlements and departures of new and existing residents
  • Attend regular meeting with stakeholders for both Retirement Village and Care to provide updates on occupancy, leads, tours and conversions
  • Generate bonds
  • Issue contracts and ensure they are returned in set timeframes to meet compliance
  • Nurture opportunities on a regular basis in collaboration with our marketing team via various channels
  • Foster and maintain professional relationships with allied health practitioners, hospitals and communities
  • Achieve sales and occupancy targets through a structured and methodical sales approach
  • Generate weekly sales progress reports that entail status on weekly activity within the care centres
  • Work with marketing and strategy teams to evaluate competitor presence, pricing and service offering

Customer Service Trainee

IRT Group
12.2020 - 03.2022
  • Attend to external customer enquiries both in person and various channels such as phone, web leads, live chat and emails
  • Responsible for on boarding new customer services trainee's in systems and processes
  • Progress lead/enquiry to ensure warm hand over to relevant recipient i.e. sales team
  • Filter all internal calls for various departments and priorities tasks according to relevance i.e. Log IT issues via a ticketing data base
  • Develop and collate sales open day notifications to centralised waitlists for each respective site,
  • Scope of portfolio - 39 Retirement Villages, 20 Care Centres and In Home Care for four regions
  • Act as an fill in ambassador for Retirement Village open days and promotional activities such as expositions
  • Contribute to data integrity through the timely updating of customer records and data bases, including real time processing for the majority of customer database interactions.
  • Act as booking agent for all respite books for all IRT Care centres
    - Process all relevant documentation to support admission via email or in person
    - Obtain approval from clinical team
    - Allocate the bed
    - Update Salesforce (CRM)
    - Negotiate admission date with the clinical team and customer/next of kin
    - Generate a bond
    - Generate contract
  • Develop and maintain IRT’s assets information on the My Aged Care portal government website, this includes regular updates on room prices, fees, charges and assets descriptions in line with legislative requirements
  • Coordinate comms to customers and their loved ones notifying of care centre lockdown's, outbreaks or other restriction
  • Optimize enquiries to conversions

Newsagent

Oak Flats News Power
08.2016 - 09.2019
  • Operate agency which sell newspapers, magazines and other items such as greeting cards, stationery, books, toys and confectionery.
  • Sell lottery tickets, telecommunication products, coupons and Australia Post products
  • Processing Australia Post Services
  • Operating lotto sales
  • Used a register and handled cash
  • Trained new staff
  • Open and close the news agency on weekends
  • Balancing transactions and cash flow at end of each day

Education

Diploma - Leadership & Management

ITeC
Wollongong, NSW
09.2025

Certificate III - Customer Engagement

Australian College of Commerce & Management

Project Management Fundamentals

Ram Education
Wollongong, NSW

Oak Flats High School
Oak Flats, NSW
10.2019

Skills

  • Able to identify and maintain quality improvements
  • Strong interpersonal and conflict resolution skills
  • Exceptional customer service
  • Excellent written and verbal communication skills
  • Ability to work in a team environment
  • Strong problem solving and negotiation ability

Systems and Programs

  • Salesforce
  • Content Manger (TRIM)
  • Platinum (Clinical System)
  • Concur
  • My Aged Care Portal
  • Lucidchat
  • Word
  • Excel
  • Outlook
  • Webex
  • Teams
  • Mitel
  • Trello
  • MIRO
  • CMMS
  • Coupa

  

Key Stakeholders

  • Legal representatives
  • Government departments – Aged Care Pricing Commissioner
  • Senior clinical care team
  • Operation managers
  • Real Estate Agents
  • Senior managers
  • Customers (residents & families)
  • Vendors
  • Contractors

REFEREES

  • Kathy Loeser – National Sales Manager IRT Group, Sales & Customer Relations

Mobile: 0408 211 908 (Preferred contact method) 

Email: kloeser@irt.org.au


  • Tracey Holland - Group Head of Sales & Customer Relations, Sales & Customer Relations

Mobile: 0412 454 654

Email: tholland@irt.org.au


  • Nicki Mckeowen - Customer Relations and Compliance Officer

Mobile: 0436 864 764

Email: nmckeowen@irt.org.au


Timeline

Asset Management Scheduler

IRT Group
02.2024 - Current

Sales Consultant

IRT Group
03.2022 - 02.2024

Customer Service Trainee

IRT Group
12.2020 - 03.2022

Newsagent

Oak Flats News Power
08.2016 - 09.2019

Diploma - Leadership & Management

ITeC

Certificate III - Customer Engagement

Australian College of Commerce & Management

Project Management Fundamentals

Ram Education

Oak Flats High School

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Bianca Jackson