Overview
Work History
Education
Skills
Timeline
Generic

Bianca Jackson

Worrigee,NSW

Overview

7
7
years of professional experience

Work History

Outreach Case Manager

SAHSSI
06.2023 - Current
  • Managed a case load of 16 women with high needs and had capacity to assist more clients if needed.
  • Work with high needs women who are experiencing mental health, addiction, domestic and family violence and homelessness.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues and goals.
  • Completed risk assessments and safety planning for women and children experiencing domestic and family violence.
  • Adjusted case management strategies as the clients needs changed or developed.
  • Provided referrals and support letters to the appropriate services.
  • Advocated for clients rights and enhanced communication between services through consistent follow-ups and progress updates.
  • Provided clients with the autonomy to make their own decisions and support them however they chose.
  • Provided crisis intervention support for clients experiencing emergencies.
  • Participated in meetings and working parties, taking the role of secretary.
  • Positively worked in a team when planning events such as SAHSSI's NAIDOC stall.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Positively worked/travelled between different locations to optimise meeting my case plan goals.
  • Supported and assisted colleagues in gaining an understanding of policies and procedures within the job.
  • Conducted a 24hr on call responsibility.
  • Achieved positive client outcomes.

Crisis Case Manager

SAHSSI
06.2022 - 06.2023
  • Worked with complex women who are escaping domestic violence and homelessness.
  • Managed a caseload that included women and children who resided in crisis accommodation as well as women through outreach support.
  • Worked with women who have complex mental health disorders and have created safety plans.
  • Assisted clients in accessing housing through the private rental market and through community housing.
  • Maintained detailed records of clients case plans, documentation and case notes.
  • Made referrals for clients to services that can assist with mental health, financial issues, court support etc.
  • Conducted in-home visits to provide supportive services.
  • Completed 24hrs on call duties

Casual Case Manager

SAHSSI
04.2022 - 06.2022
  • Strengthened communication skills through regular interactions with other case managers and clients.
  • Assisted with thorough room cleans in a temporary accommodation site.
  • Assisted women with applying and searching for housing.
  • Completed case notes and uploaded documents to CIMS database in a timely matter.
  • Worked casually supporting a caseload of 16 women completing tasks needed while case manager was away.
  • Managed time efficiently in order to complete all tasks within deadlines.

Sales Assistant

Jayjays
10.2020 - 06.2022
  • Developed strong rapport with customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Sales Assistant

Sussan
07.2019 - 03.2020
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Barista

Lah Cafe
10.2017 - 02.2019
  • Maintained and operated espresso machines, and other cooking facilities.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers.
  • Trained new team members.

Education

Bachelor of Criminology - Criminology

University of New England
Armidale, NSW
01.2020

High School Certificate -

Gilgandra High School
Gilgandra, NSW
12.2016

Skills

    • Client Support
    • Time Management
    • Effective Communication Skills
      • Keen to learn new skills
      • Positive Energy
      • Integrity and Punctual

Timeline

Outreach Case Manager

SAHSSI
06.2023 - Current

Crisis Case Manager

SAHSSI
06.2022 - 06.2023

Casual Case Manager

SAHSSI
04.2022 - 06.2022

Sales Assistant

Jayjays
10.2020 - 06.2022

Sales Assistant

Sussan
07.2019 - 03.2020

Barista

Lah Cafe
10.2017 - 02.2019

Bachelor of Criminology - Criminology

University of New England

High School Certificate -

Gilgandra High School

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Bianca Jackson