Bianca Jackson
Worrigee,NSW
Overview
7
7
years of professional experience
Work History
Outreach Case Manager
SAHSSI
Nowra, NSW
06.2023 - Current
- Managed a case load of 16 women with high needs and had capacity to assist more clients if needed.
- Work with high needs women who are experiencing mental health, addiction, domestic and family violence and homelessness.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues and goals.
- Completed risk assessments and safety planning for women and children experiencing domestic and family violence.
- Adjusted case management strategies as the clients needs changed or developed.
- Provided referrals and support letters to the appropriate services.
- Advocated for clients rights and enhanced communication between services through consistent follow-ups and progress updates.
- Provided clients with the autonomy to make their own decisions and support them however they chose.
- Provided crisis intervention support for clients experiencing emergencies.
- Participated in meetings and working parties, taking the role of secretary.
- Positively worked in a team when planning events such as SAHSSI's NAIDOC stall.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Positively worked/travelled between different locations to optimise meeting my case plan goals.
- Supported and assisted colleagues in gaining an understanding of policies and procedures within the job.
- Conducted a 24hr on call responsibility.
- Achieved positive client outcomes.
Crisis Case Manager
SAHSSI
Nowra, NSW
06.2022 - 06.2023
- Worked with complex women who are escaping domestic violence and homelessness.
- Managed a caseload that included women and children who resided in crisis accommodation as well as women through outreach support.
- Worked with women who have complex mental health disorders and have created safety plans.
- Assisted clients in accessing housing through the private rental market and through community housing.
- Maintained detailed records of clients case plans, documentation and case notes.
- Made referrals for clients to services that can assist with mental health, financial issues, court support etc.
- Conducted in-home visits to provide supportive services.
- Completed 24hrs on call duties
Casual Case Manager
SAHSSI
Nowra, NSW
04.2022 - 06.2022
- Strengthened communication skills through regular interactions with other case managers and clients.
- Assisted with thorough room cleans in a temporary accommodation site.
- Assisted women with applying and searching for housing.
- Completed case notes and uploaded documents to CIMS database in a timely matter.
- Worked casually supporting a caseload of 16 women completing tasks needed while case manager was away.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Assistant
Jayjays
Nowra, NSW
10.2020 - 06.2022
- Developed strong rapport with customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Assistant
Sussan
Nowra, NSW
07.2019 - 03.2020
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
Barista
Lah Cafe
Gilgandra, NSW
10.2017 - 02.2019
- Maintained and operated espresso machines, and other cooking facilities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers.
- Trained new team members.
Education
Bachelor of Criminology - Criminology
University of New England
Armidale, NSW01.2020
High School Certificate -
Gilgandra High School
Gilgandra, NSW12.2016
Skills
- Client Support
- Time Management
- Effective Communication Skills
- Keen to learn new skills
- Positive Energy
- Integrity and Punctual
Timeline
Outreach Case Manager
SAHSSI
06.2023 - Current
Crisis Case Manager
SAHSSI
06.2022 - 06.2023
Casual Case Manager
SAHSSI
04.2022 - 06.2022
Sales Assistant
Jayjays
10.2020 - 06.2022
Sales Assistant
Sussan
07.2019 - 03.2020
Barista
Lah Cafe
10.2017 - 02.2019
Bachelor of Criminology - Criminology
University of New England
High School Certificate -
Gilgandra High School