Bianca Dee Jackson

• Delivered training to new referees, equipping them with essential skills for officiating
• Keep control of the basketball game
• Facilitated resolution of disputes between players and referees
• Built relationships with players and referees to enhance communication and game flow
• Maintaining an important level of integrity and respect when dealing with colleagues and players
• Maintained safe work environment for colleagues and customers, ensuring compliance with safety standards
• Demonstrated reliability by maintaining punctual attendance at events

• Interacted directly with customers to address inquiries and resolve issues
• Managed conflicts professionally to maintain positive customer relationships
• Handling 50 plus calls a day
• Keeping up KPIs (survey responses, resolution, call handling)
• Creating cases for clients
• Monitored and enforced compliance with company policies and regulations
• Coaching/teaching new advisors

• Handled customer emails and letters, ensuring timely responses and resolution of inquiries
• Managed customer inquiries through inbound and outbound phone calls
• Resolved customer complaints by providing effective solutions and support.
• Assisted customers with inquiries about financing options and vehicle services.
• Promoted and processed upsell purchases, enhancing customer experience and increasing sales opportunities
• Facilitated vehicle deliveries to ensure customer satisfaction
• Processed customer applications for auto loans and lease agreements efficiently.
• Created and issued invoices to clients for services rendered

Managed over 50 customer calls daily, addressing inquiries and resolving issues

• Dealing with customers directly
• Resolved customer conflicts professionally, ensuring positive outcomes
• Monitored and achieved KPIs for survey responses, resolution rates, and call handling
• Ensured adherence to regulatory standards
• Creating cases for clients
• Coaching/teaching new advisors
• Upscaled to handle whitegoods and brown goods calls
• Organizing repairs
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• Managed and resolved incoming calls to assist customers effectively
• Identified and implemented solutions for customer inquiries
• Processed and reviewed customer applications for timely service
• Responding to emails
• Working in a team environment