Schedule and manage all activities throughout the order fulfilment and transportation cycle to ensure established deadlines are met.
Proactively seek to optimise transportation routes with quality controls and cost efficiencies in mind
Provide administrative support in annual freight forwarding tendering process
Manage freight approval process and reconcile invoices on a daily basis according to agreed terms and freight rates. This will include timely purchase order processing and payment validation.
Track and monitor on international freight and duty spend
Efficiently resolve problems relating to any transportation issues and claims procedures
Maintain register of shipping documentation from suppliers, forwarders and Australian customs
International Logistics Coordinator
THE ICONIC - Fulfillment Centre
02.2020 - 02.2021
Ensuring accurate freight charges are timely assigned to POs as per Service Level Agreements with freight forwarder for approval
Updating ETA’s of Non-DDP shipments due for delivery to our Fulfilment centre.
Managing incoming supplier booking requests in Zendesk for deliveries to our Fulfilment centre
Process the Return to Sender requests and process as per Service Level Agreements
Responding to general logistics queries around supplier delivery to the Fulfilment Centre
Ensuring correct documentation is obtained from suppliers for International deliveries
Assist with issue handling with all international deliveries arrived at Fulfilment Centre
Assist with monthly deep dive analysis on international shipments around freight, customs and duty costs
Maintain register of shipping documentation from suppliers, forwarders and Australian customs
Customer Service
THE ICONIC - Fulfillment Centre
01.2016 - 01.2019
Handling emails
Handling Returned to Sender parcels
Giving customers 100% of customer service expectations
Answering phone calls
Data Entry
Handling with couriers
Picker Packer
THE ICONIC - Fulfillment Centre
06.2014 - 02.2015
Scanned packages and boxes and moved to loading dock for shipment.
Enhanced order accuracy by carefully picking and packing items per customer specifications.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.