Bianca Jenkins
Harrison Township ,Michigan
Summary
Experienced professional specializing in food safety management, crew leadership, and customer service training. Proven track record in boosting productivity and service quality in dynamic settings.
Overview
9
9
years of professional experience
Work History
Crew Manager
White Castle
Cliton township
03.2024 - Current
- Oversaw daily operations, ensuring compliance with company standards and enhancing service quality.
- Directed crew members during peak hours to optimize productivity and performance.
- Trained new crew members in food safety and customer service protocols.
- Provided training to new employees to ensure effective performance of their roles.
- Collaborated with upper management to develop strategies enhancing operational efficiency.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Facilitated interdepartmental communication to streamline coordination and improve team collaboration.
- Engaged with guests to gather feedback on food quality, promptly resolving issues and enhancing overall dining experience.
- Supported staff by actively serving food and beverages and clearing tables during busy shifts.
- Coordinated food preparation, production, and presentation to align with quality standards.
- Explained goals and expectations required of trainees.
Crew Member
Mc Donald's
Saint Clair shores, Michigan
11.2023 - 03.2024
- Assisted customers with orders and delivered friendly service at the counter to enhance overall experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints quickly to maintain positive dining experiences and encourage customer loyalty.
- Ensured timely food service to maximize guest satisfaction and support repeat business.
- Prepared food items according to company standards and safety guidelines.
- Operated kitchen equipment efficiently and maintained cleanliness throughout the workspace.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
Elder Care Provider
parents
detroit , Michigan
01.2018 - 04.2023
- Administered medications according to prescribed schedules, monitoring for side effects or adverse reactions.
- Managed medication schedules to ensure timely administration and compliance.
- Provided daily support with personal care and grooming tasks to enhance well-being.
- Assisted clients with maintaining good personal hygiene.
- Assisted with meal preparation, prioritizing nutritional needs for optimal health.
- Maintained a clean and safe living environment, promoting comfort and safety.
- Protected patients and staff by consistently following infection control, emergency and security procedures.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
Central Sterile Processing Technician
Michigan Health Care Acdemy
Mount clemens michigan 01-2026
High School Diploma -
Graudtion Alliance
Utah 04-2022
Skills
- Food safety management
- Customer service training
- Crew management
- Operational compliance
- Operational policy adherence
- Operational efficiency
- Food equipment operation
- Health and safety compliance
- Time management
- Team performance enhancement
- Team collaboration
- Worker training
Timeline
Crew Manager
White Castle
03.2024 - Current
Crew Member
Mc Donald's
11.2023 - 03.2024
Elder Care Provider
parents
01.2018 - 04.2023
Central Sterile Processing Technician
Michigan Health Care Acdemy
High School Diploma -
Graudtion Alliance