B I A N C A J O N E S
Mandurah
Summary
Highly motivated and goal-driven individual with a strong background in restaurant management. Proven ability to streamline operations, drive team collaboration, and foster a results-driven environment. Reliability and adaptability enable consistent meeting of evolving business needs. Expertise in staff training, customer service, and operational efficiency for optimal performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Business/Restaurant Manager
McDonalds
12.2020 - Current
- People Management – coached and motivated 300+ employees across the business.
- Design and direct implement action of business plans and sales action plans
- Carefully interviewed, selected, trained, and supervised staff.
- Ensure compliance with legislative obligations
- Correctly calculated inventory and ordered appropriate supplies.
- Local restaurant marketing, understand customer needs
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Resolve complaints and disputes
- Oversee profitability of restaurant
Shift Manager
McDonalds
12.2018 - 12.2020
- Completed a second management course for controlling departments (hiring, rostering, product quality)
- Leading the shift to support achievement of restaurant goals
- Coaching and motivating Crew
- Profitability of shift
- Managed product quality on shift
- Sales and Labor management
- Engaged with customers
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Certificate IV -
Leadership & Management
Newcastle, NSW01.2022
High School Diploma -
St Brigids Catholic College
Lake Munmorah, NSW09-2019
Skills
- Build relationships and network
- Time management and prioritization
- Understanding of Profit and loss
- Strategic thinking and planning
- Leadership
- Influencing
- Negotiation
- Data Analysis
- Inventory control and record keeping
- Team management
- Staff management
- Business operations expertise
Future Location
Mandurah, Western Australia
Personal Information
Age: 23
Awards
- School Leader, 2014 - 2017
- Vice Captain, 2018 - 2019
- Running Great Restaurants Certificate
- Completion of Certificate 3 in Retail
- Completion of Certificate 4 in Leadership and Management
- Convention to Las Vegas for a Store Manager Summit
- Qualified Food Safety Supervisor
- Attained First Aid Certificate
- Attained Fire Training Certificate
Timeline
Business/Restaurant Manager
McDonalds
12.2020 - Current
Shift Manager
McDonalds
12.2018 - 12.2020
Certificate IV -
Leadership & Management
High School Diploma -
St Brigids Catholic College
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