Summary
Overview
Work History
Education
Skills
Affiliations
Community Events and Engagement
Volunteer Work
References
Timeline
Generic

Bianca Kemp

Brisbane,QLD

Summary

Dynamic Public Relations and Marketing Manager with a proven track record at Aspect Property Development, excelling in strategic planning and team leadership. Adept at driving brand awareness through innovative marketing campaigns and exceptional customer service. Recognized for enhancing client relations and achieving sales targets, while fostering a collaborative team environment.

Overview

23
23
years of professional experience

Work History

Public Relations and Marketing Manager

Aspect Property Development
05.2023 - Current
  • Managing the company's business and affairs
  • Marketing and Sales
  • Ensuring compliance
  • Leading and motivating
  • Strategic planning
  • Risk management

Director

Kemp Group Properties
11.2018 - 04.2023
  • Managing the company's business and affairs
  • Overseeing operations
  • Marketing and Sales
  • Financial oversight#
  • Ensuring compliance
  • Leading and motivating
  • Strategic planning
  • Risk management
  • Appointing and managing other officers

Business Development Role

Pit Pride Pty Ltd
01.2017 - 11.2018
  • Identify new sales leads
  • Pitching products and or services
  • Maintaining customer relations
  • Generating leads via research online, social media, face to face, email and by phone
  • Planning and overseeing new marketing initiatives
  • Attending conferences, meeting and events
  • Preparing presentations and sales displays
  • Client negotiations
  • Exceling KPI targets and deadlines
  • Training new and existing staff
  • Enrolment of students

Sales Consultant

Linzen Property Group
06.2016 - 12.2016
  • Dakabin Crossing
  • Off the Plan Sales
  • Lead Generation
  • Marketing
  • Completion of Contracts
  • Console Administration and Data Entry
  • Invoicing

Manager

ALH Group
09.2014 - 05.2016
  • Gaming open/close and financial procedures
  • Cash Handling
  • TAB open/close and financial procedures
  • Managers Cash Control accounts book for TAB
  • Bistro open/close
  • Sales
  • Staff managing of breaks, procedures, cover and finishes of shifts for weekly budgets
  • Marketing and Advertisement
  • TAB tipping and running of events
  • Complaint Handling
  • Customer Retention & Customer service
  • Cover for other ALH taverns in local area
  • Cover Duty Manager

Events Manager

Virginia Golf Club
02.2014 - 06.2014
  • Marketing and Advertisement of the Golf Club, promotions and activities
  • Management of web site and content
  • Graphic design of posters and advertising
  • Facebook advertisement
  • Managing our Facebook page and contents.
  • Function and event sales and enquiry handling
  • Wedding Coordinator
  • Coordinating clients personal requirements and needs
  • Design and set-up of functions
  • Managing and promoting in-house Shows and Entertainment
  • Retention and Managing regular accounts.
  • Coordination of Golf Presentations and Events.

Marketing & Events Manager

Virginia Golf Club
02.2014 - 06.2014
  • Marketing and Advertisement of the Golf Club, promotions and activities.
  • Management of web site and content.
  • Managing our Facebook page.
  • Wedding Coordinator.
  • Design and set-up of functions.
  • Coordination of Golf Presentations and Events.

Event Sales Manager

Murrumba Downs Tavern
06.2013 - 12.2013
  • Function and event sales and enquiry handling
  • Managing the Functions and Events
  • Time Management
  • Coordinating clients personal requirements and needs
  • Design and set-up of functions
  • Managing and promoting in-house Shows and Entertainment
  • Retention and Managing regular accounts.
  • Marketing and Advertisement
  • Graphic design of posters and advertising
  • Facebook advertisement
  • Managing our Facebook page and contents.
  • Front of house and Management for Moreton's Restaurant
  • Gaming
  • Banking
  • Cover Duty Manager

Functions, Events & Sales Manager

Murrumba Downs Hotel
07.2013 - 11.2013
  • Function and event sales and inquiry handling
  • Managing the Functions and Events
  • Marketing and Advertisement
  • Time Management
  • Coordinating clients personal requirements and needs
  • Retention and Managing regular accounts.

Functions Manager

Star Hotels
04.2013 - 06.2013
  • Managing the Functions and Events (4 different style and capacity areas)
  • Marketing and Advertisement
  • Time Management
  • Coordinating, Design and set-up of functions
  • Managing and promoting in-house Shows and Entertainment.

Customer Service Manager

Syple Technology's
03.2012 - 06.2012
  • Responsible for Managing the Software Support team and Customer Relations.
  • Working with PowerPivot reports, SQL, HTML and Java.
  • Face to face contact with clients weekly.
  • Testing of new software
  • Answering telephone and emailed issues.

Relationship Manager

PR and Events Management
04.2007 - 01.2012
  • Coordinating and Entertainment
  • Managing of the Health Club and all sport activities
  • Management and training of hotel Staff
  • Maintaining standard of customer care throughout all departments
  • Liaising with guest to retain maximum retention
  • Meeting quarterly budget targets
  • Complaint handling
  • Sales of merchandise and excursions
  • Presenter and Lead Compere
  • Stage sound and lights and Disc Jockey
  • Lead Singer and Dancer

Functions/Events & Personal Relations Manager

Avanti Hotel & Village
04.2007 - 01.2012
  • Running a Successful team in with high scores throughout every season.
  • Being able manage all Hotel staff on their customer care and provide essential training to maximise our customer care standard and retention of guests.

Childrens Activities Co-ordinator

Grenwich Leisure Limited
02.2006 - 10.2006
  • Managing childrens Sports classes off all manner including the Kids gym membership and Creche.
  • Keeping to a high standard of care.
  • Managing day to day Health and safety and Duty Management.

Activities Coordinator

Phoenix and Janet Adegoke Fitness Centre
02.2006 - 10.2006
  • Responsible for managing Children's Activities and Swimming Lessons Sector
  • Teaching swimming for high school P.E and the centres own swim school for all levels and ages
  • Customer Sales; liaising with clients pre-membership
  • Customer Care; assisting members and resolving complaints
  • PR Management; arranging membership and pre-membership events

Entertainment Manager

Choice
04.2004 - 04.2005
  • PR and Events Management; Coordinating and Entertainment
  • Sales of merchandise and excursions
  • Arranging and Coordinating daytime and evening activities
  • Lead Singer and Dancer for all shows

Swimming Teacher

Leisure Connection Plc
02.2002 - 02.2004
  • Hatch end pool, Vale farm Sports Centre, Gurnell Pool
  • Staff Management and Supervision as and when required
  • Front of house Customer Care/Reception duties
  • Teaching Primary Schools and the centre own swim school lessons.
  • Administration; timetables, customer correspondence, membership processing

Education

Certificate IV - Real Estate Management

REAA
12.2018

Responsible Management of Licensed Venues -

Queensland Hotels
12.2013

Certificate IV - Swimming Teacher

ASA
12.2003

Certificate IV - Performing Arts

Uxbridge College
12.2001

Skills

  • Customer Service Driven
  • Approachable
  • Good sense of Humour
  • Team player
  • Winning spirit
  • Hard working
  • Energetic
  • Entertaining
  • Real estate
  • Sales
  • Marketing Strategy
  • Marketing Campaigns
  • Social Media
  • Digital Marketing
  • Marketing Planning
  • Brand Awareness
  • Content Creation
  • Management Skills
  • Team Leadership
  • Problem Solving
  • First Aid
  • Communication Skills
  • Public speaking
  • Events
  • Event Management
  • Event Project Management

Affiliations

  • Alexandra Hills 28/02/2024
  • Alexandra Hills 14/04/2024
  • Gold Coast 20/07/2024

Community Events and Engagement

  • Cost of Living Forum (organiser)
  • Youth Crime Forum (organiser)
  • Blood & Bone Marrow Drive (organiser)
  • Speaker for Lifeblood
  • Fundraising for Children's Oncology
  • Speaker at Amazon Web Services
  • Advocate for community members with Housing, Services Australia, NDIS, Education

Volunteer Work

  • Voice For Victims
  • Redland Community Centre
  • Capalaba Swimming Club
  • P&C Member/Volunteer

References

References available upon request.

Timeline

Public Relations and Marketing Manager

Aspect Property Development
05.2023 - Current

Director

Kemp Group Properties
11.2018 - 04.2023

Business Development Role

Pit Pride Pty Ltd
01.2017 - 11.2018

Sales Consultant

Linzen Property Group
06.2016 - 12.2016

Manager

ALH Group
09.2014 - 05.2016

Events Manager

Virginia Golf Club
02.2014 - 06.2014

Marketing & Events Manager

Virginia Golf Club
02.2014 - 06.2014

Functions, Events & Sales Manager

Murrumba Downs Hotel
07.2013 - 11.2013

Event Sales Manager

Murrumba Downs Tavern
06.2013 - 12.2013

Functions Manager

Star Hotels
04.2013 - 06.2013

Customer Service Manager

Syple Technology's
03.2012 - 06.2012

Relationship Manager

PR and Events Management
04.2007 - 01.2012

Functions/Events & Personal Relations Manager

Avanti Hotel & Village
04.2007 - 01.2012

Childrens Activities Co-ordinator

Grenwich Leisure Limited
02.2006 - 10.2006

Activities Coordinator

Phoenix and Janet Adegoke Fitness Centre
02.2006 - 10.2006

Entertainment Manager

Choice
04.2004 - 04.2005

Swimming Teacher

Leisure Connection Plc
02.2002 - 02.2004

Certificate IV - Real Estate Management

REAA

Responsible Management of Licensed Venues -

Queensland Hotels

Certificate IV - Swimming Teacher

ASA

Certificate IV - Performing Arts

Uxbridge College

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Bianca Kemp