Bianca Labagnara
Beaumaris
Summary
Currently coming to the end of my Bachelors degree, entering my masters - I am a dedicated and hard-working student eager for a new challenge. Pursuing my passion for creativity and design, I am excited to pursue a career and join this industry. With my experience being based around customer service, I am a 'people person' finding it easy to engage and communicate with others with a positive attitude. The skills I have learnt in these workplaces have developed my character, enabling me to better my confidence and ability to work efficiently.
Overview
7
7
years of professional experience
Work History
Front End [customer Service] & Online Team Member,
Woolworths Supermarket
08.2021 - Current
- Kept front end areas clean and organized for professional appeal to customers.
- Maintained current understanding of promotional ads and seasonal offerings.
- Managed customer concerns and responded to questions concerning [Product or service].
- Accepted payments, returned change and issued receipts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Waitress and Barista
Jimmy's Coffee & Kitchen Cafe
01.2020 - 08.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Front of House Waitress
Woodstock Pizzeria
01.2017 - 01.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Masters of Architecture - Architecture
Monash University
Melbourne, VIC12.2025
Bachelor's of Architecture - Architecture
Monash University
Melbourne, VIC12.2023
VCE Certificate -
OLSH College
Bentleigh, VIC12.2020
Skills
- Adobe suite - photoshop, illustrator, indesign
- Google Workspaces
- Microsoft suite - word, powerpoint, excel
- Softwares - Rhino, AutoCAD, Revit, Twinmotion
- Computer Skills
- Task Prioritization & Organisation
- Verbal Communication
- Social Perceptiveness
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
Timeline
Front End [customer Service] & Online Team Member,
Woolworths Supermarket
08.2021 - Current
Waitress and Barista
Jimmy's Coffee & Kitchen Cafe
01.2020 - 08.2020
Front of House Waitress
Woodstock Pizzeria
01.2017 - 01.2020
Masters of Architecture - Architecture
Monash University
Bachelor's of Architecture - Architecture
Monash University
VCE Certificate -
OLSH College
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