Bianca Labutis-Mays
Brisbane,QLD
Summary
Proficient retail supervisor known for strong communication and complaint resolution skills. Experienced in managing daily operations and ensuring compliance with safety protocols, ready to drive customer satisfaction and operational success.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Retail Supervisor/Sales Co-Ordinator
Kingston Park Raceway
Kingston, QLD
08.2024 - Current
- Supervised daily operations to ensure smooth customer service experiences.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels and organized stockroom for efficient access.
- Assisted in developing promotional displays to enhance product visibility.
- Conducted regular safety checks to maintain a secure environment for guests.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented cash handling procedures to ensure accurate transactions at registers.
- Supervised work of cashiers, training new team members and monitoring performance.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Ensured compliance with all safety regulations, policies and procedures.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Reviewed financial records such as invoices, purchase orders for accuracy.
- Implemented loss prevention strategies, reducing shrinkage rates.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Counted and balanced registers.
- Delegated work to staff, setting priorities and goals.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Scanned hard copy documents into electronic format for easy access.
- Assisted other departments with locating important documents quickly.
- Complete all Reports weekly for track, Cafe and Workshop for any upcoming inspections.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Managed and supervised the daily operations of the back-of-house staff, including hiring, training, scheduling, and evaluating personnel.
- Managed incoming calls from customers, vendors, and sales staff members in a courteous manner.
Duty Manager
Drakes Regents Park
Regents Park, QLD
05.2023 - 07.2024
- Opening and closing of the store.
- Lead a team for night fill, splitting stock pallets, and receiving stock in and out.
- Managed inventory levels, ensuring stock availability for smooth operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Responded promptly to any emergency situations that arose during shifts.
- Provided training sessions for new staff members on company policies and procedures.
- Help other departments when needed.
- Markdowns of dairy, meat, fruit, and vegetables also include grocery.
- Trained new hires on customer service and rotation practices.
- Maintained cleanliness and organization in aisles and checkout areas.
- Stocked shelves and arranged merchandise according to store layout.
- Handled customer returns and exchanges according to store policy.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
- Checked expiration dates on food items regularly to ensure freshness was maintained at all times.
- Greeted customers upon entry and provided assistance with locating items.
- Restocked supplies such as paper bags, tissue paper rolls and plastic bags when needed.
- Processed payments using cash registers, debit and credit cards, and other forms of payment.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Conducted price checks and answered customer inquiries regarding product availability.
- Adhered to all health codes while handling food items such as fruits, vegetables, dairy products.
- Inspected produce for quality assurance purposes prior to displaying them on shelves for sale.
- Ensured that all safety regulations were adhered to during work hours including proper use of protective gear.
- Placed promotional signage around store aisles in accordance with corporate guidelines.
- Performed opening and closing duties such as counting cash drawers or setting alarms.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Utilized knowledge of store layout to efficiently restock products and assist customers.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Service Station Attendant
Freedom Fuels
Beenleigh, QLD
03.2023 - 12.2023
- Maintained cleanliness and organization of fueling stations and convenience store areas.
- Assisted customers with fuel purchases and provided product information.
- Operated point-of-sale systems for transactions and inventory management.
- Monitored fuel levels and reported shortages to management promptly.
- Ensured compliance with safety protocols during fueling operations.
- Stocked shelves with merchandise and arranged displays for visibility.
- Handled customer inquiries and resolved issues in a professional manner.
- Collaborated with team members to maintain service efficiency during peak hours.
- Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
- Greeted customers and provided excellent customer service.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Operated cash register, processed payments, and balanced drawer daily.
- Maintained cleanliness of store area including wiping down counters and sweeping floors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
- Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
- Reported any suspicious activity to management promptly.
- Provided fuel information to customers and answered questions regarding products or services.
- Conducted regular checks of tanks and pipes for leaks or other potential hazards.
- Responded to emergency situations calmly and efficiently following the company's established protocol.
- Maintained a clean and organized workspace.
- Monitored security cameras to ensure safety of employees and customers.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Educated customers on loyalty programs and processed membership registrations.
- Updated pricing information on gas pumps and signage to reflect current rates.
- Implemented loss prevention strategies to minimize shrinkage.
- Managed hazardous materials safely, including the disposal of oil and cleaning chemicals.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Open of Service station ready for the day
- o
Education
Year 10 Equivalent
Tare TAFE
Taree12-2008
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Safety compliance
- Customer relationship management
- Retail operations
- Team leadership
- Attention to detail
- Effective communication
- Time management
- Staff training and development
- Manage employees
- Decision-making
- Order processing
- Organizational skills
- Policy enforcement
- Reliability
- Multi-tasking
- Basic mathematics
- Multitasking capacity
- Complaint handling
Certification
CPR Certified.
References
References available upon request.
Timeline
Retail Supervisor/Sales Co-Ordinator
Kingston Park Raceway
08.2024 - Current
Duty Manager
Drakes Regents Park
05.2023 - 07.2024
Service Station Attendant
Freedom Fuels
03.2023 - 12.2023
Year 10 Equivalent
Tare TAFE