Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bianca Lam

Melbourne,VIC

Summary

Dedicated Banking and Finance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand. Individual who is passionate about supporting customers and building valuable relationships

Overview

7
7
years of professional experience
1
1
Certification

Work History

Small Business Banking Manager

NATIONAL AUSTRALIA BANK
09.2020 - Current
  • Experience managing portfolio 120 groups of SME clients with positive NPS
  • Credit Acumen and experienced in Residential Lending up to $6 mil and Commercial Lending up to $2 mil
  • Maintaining good relationships with key referral partners
  • Ability to excel in target metrics whilst providing additional value to Small Business customers
  • Financial Analysis, Managing Settlements, Credit writing skills to support brokers and direct customers and Post Settlement Admin
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to develop and implement creative solutions to complex problems

Business Banking Relationship Associate

NATIONAL AUSTRALIA BANK
08.2020 - 09.2020
  • Providing support to customers and Client Managers within Health and Pharmacy partnership to deliver exceptional customer service.
  • Drive customer advocacy by being an empowered case resolver for customer enquiries and lending requirements
  • Maximise utilisation of value chain stakeholders to assist in resolving requests in a timely manner
  • Accountable for customer adoption of digital channels including educating of customers to transition to self servicing channels to simplify customer banking.
  • Provide education on Business and Personal Banking products.
  • Centre of Excellence for on-boarding new to bank customers and entities to meet KYC Requirements including accountability for quality and time to cash metrics
  • Drive improvements by identifying ways in which we can better support our customer needs; through specialised requirements and engagement
  • Proactive management of portfolio of investment accounts
  • Having personal and meaningful phone based conversations and meetings with our Platinum managed customers to identify needs to provide good customer experience
  • Owning retention related conversations with customers and taking ownership to manage escalations
  • Completed all paperwork, recognising any discrepancies and addressing them in a timely fashion
  • Proved successful working within tight deadlines and fast-paced atmosphere

Unsecured Assessment Verifications

NATIONAL AUSTRALIA BANK
04.2020 - 08.2020
  • The verification of documents to comply with policy requirements
  • To ensure that application files are draw down in a timely manner
  • To ensure all compliance checks are completed for different application types.
  • Calculations accordingly to income type which includes PAYG and Self-Employed income
  • Understanding of credit policy and requirements
  • Assessing economic risk potential of new lending to the bank
  • Financial analysis

Consumer Lending Specialist

NATIONAL AUSTRALIA BANK
12.2018 - 04.2020
  • Providing customers with Un-Secured Lending solutions along with personal deposit products
  • Writing credit submission including self employed income
  • Credit acumen and knowledge to write application suitable to compliance requirements
  • The understanding and ability to write lending applications up to 55k in line with compliance requirements
  • Writing quality banker recommendation notes to liaise with Credit for approval
  • Understanding customer needs by having quality conversations
  • Identify opportunities through conversation and understanding of financial goals
  • Liaising with Verifications, Drawdown and Credit team to ensure success and timely delivery of product
  • Always complying with NAB policies and procedures and external legislation.

Small Business Secretary

TONG PTY LTD
08.2017 - 12.2018
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Completed accurate daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Recorded daily financial transactions using Xero and handled payments of accounts.

Marketing Assistant

NEON & CO
01.2017 - 11.2017
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Tracked schedules, expenses and communication between project stakeholders.
  • Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
  • Sourced vendors for services such as video production and materials to complete marketing objectives.

Education

Bachelors of Commerce -

LA TROBE UNIVERSITY
Bundoora, VIC
06.2020

Victorian Certificate of Education -

ST ALOYSIUS COLLEGE
North Melbourne, VIC
12.2016

Skills

  • Business Relationship Management
  • Data Analysis
  • Risk Assessment
  • Willing to Learn
  • Time Management
  • Problem Anticipation and Resolution
  • Financial Resources Management
  • Critical Thinking
  • Proactive and Focused
  • Relationship building

Certification

Bachelors of Commerce

AFSL Tier 2 Accreditation

Qualified Charted Banker in Professional Banking with FINSA

References

Amelia Roberts 

Region Manager 

Amelia.Roberts@nab.com.au

0410 895 525

Andrew Francis

Senior Business Banking Manager

Andrew.Francis@nab.com.au

0429 556 198

Susan Hitchcock

Lead Relationship Associated

Susan.hitchcock@nab.com.au

0452 267 0630

Jonathan Yeo

Senior Business Banking manager

Jonathan.yeo@nab.com.au

0410 817 013

Joanne Williams

Lead Relationship Associates

Joanne.M.Williams@nab.com.au

0459 867 335

Chloe Bloore

Unsecured Team Leader

Chloe.Bloore@nab.com.au

Edmond Wong

Unsecured Assessment Lead

Edmond.wong@nab.com.au

0435 670651


Timeline

Small Business Banking Manager

NATIONAL AUSTRALIA BANK
09.2020 - Current

Business Banking Relationship Associate

NATIONAL AUSTRALIA BANK
08.2020 - 09.2020

Unsecured Assessment Verifications

NATIONAL AUSTRALIA BANK
04.2020 - 08.2020

Consumer Lending Specialist

NATIONAL AUSTRALIA BANK
12.2018 - 04.2020

Small Business Secretary

TONG PTY LTD
08.2017 - 12.2018

Marketing Assistant

NEON & CO
01.2017 - 11.2017

Bachelors of Commerce -

LA TROBE UNIVERSITY

Victorian Certificate of Education -

ST ALOYSIUS COLLEGE

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