Summary
Overview
Work History
Education
Timeline
Generic

Bianca O'Neill (nee Leatham)

Richmond,VIC

Summary

Dedicated team-oriented professional with 5 years experience working with AustralianSuper in Underwriting, Claims Admin and Member Resolution departments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand through knowledge, skill and efficiency.

Passionate about working with individuals to support professional development and help each develop to full potential. Friendly and personable professional willing to take on any challenge.

Overview

5
5
years of professional experience

Work History

Team Leader Member Resolutions

Link Group
12.2023 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Team Leader Claims Admin

Link Group
05.2023 - 12.2023
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Worked with team to identify areas of improvement and devised solutions based on findings.

Team Leader Underwriting (secondment)

Link Group
02.2023 - 05.2023
  • Leading team of 21 administrators.
  • Managing day to day workload and team performance in accordance with agreed SLAs.
  • Working closely with manger along with wider leadership team.
  • Assisting with continuous process improvements.
  • Building relationships with internal and external stakeholders.

Senior Superannuation Administrator Underwriting

Link Group
06.2021 - 02.2023
  • Delegated tasks, monitored compliance and implemented performance improvement plans.
  • Responded to, researched and resolved issues from internal staff, external departments and customers.
  • Account remediation requests from the Trustee.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Attends meetings with other business units – providing feedback and insights.
  • Assists in GRC tasks and privacy containments.
  • Plays a pivotal role in business decision making and continuous improvement.

Team Leader Underwriting (secondment)

Link Group
03.2022 - 07.2022
  • Led team of 14 administrators for 2022 SEN consignment.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coordinated fortnightly meetings for internal and external groups.
  • Received Fund Town Hall Award, highlighting focus on people, service delivery and member outcomes. The ability to lead and support the team ensured that the variations operational, client and customer targets were met consistently.

Superannuation Administration Underwriting

Link Group
02.2019 - 06.2021
  • Worked closely with team leader during 2021 SEN as a specialist to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Assisted with various projects and analyzed data to identify opportunities for improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ensured that all underwriting administration was completed in an accurate and timely manner.
  • Processed insurance variations including cancellations, decreases and increases.
  • Communicated effectively with internal and external stakeholders via email and letters.
  • Used high level of attention to detail to complete quality assurances for my own and others work.

Education

Sunbury Secondary College
2010

Timeline

Team Leader Member Resolutions

Link Group
12.2023 - Current

Team Leader Claims Admin

Link Group
05.2023 - 12.2023

Team Leader Underwriting (secondment)

Link Group
02.2023 - 05.2023

Team Leader Underwriting (secondment)

Link Group
03.2022 - 07.2022

Senior Superannuation Administrator Underwriting

Link Group
06.2021 - 02.2023

Superannuation Administration Underwriting

Link Group
02.2019 - 06.2021

Sunbury Secondary College

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Bianca O'Neill (nee Leatham)