Theresa Kenny
Mudgede,NSW
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Bartender
Post Office Ulan Hotel
09.2023 - Current
- Adhered to laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Conducted regular inventory count to keep bar and drink supplies stocked.
- Prepared and cooked meals according to recipes and customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Monitored food quality and presentation to maintain high standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Department Manager-Deli, Seafood, Bakery, BWS
Woolworths Supermarket
10.2006 - 09.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Set department rosters for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Managed all baking operations professionally and handled all problems confidently.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Maintained department cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled money, balanced tills, processed Eftpos payments.
- Denied alcoholic sales to intoxicated customers and adhered to RSA Laws
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Pizza Maker
Motza Pizza & Ribs
02.2006 - 02.2010
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Wiped down counters and food prep stations
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Kitchen Cook
Fletcher International Abbatoir
04.2003 - 03.2005
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Planned lunch and dinner menus.
- Cooked food per recipe requirements for up to 200 people per day.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Security Guard
Western Plain Security
02.2001 - 02.2005
- Patrolled and monitored premises in company vehicle, by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Service Station Attendant
Mobil Service Station
01.2001 - 10.2003
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Built trustful relationships with customers to encourage return visits.
- Responded to all customer inquiries thoroughly and professionally.
- Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Bakery Worker
The Pantry Bakery & Cafe
11.1994 - 07.2000
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
Skills
- Decision-Making
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- Organization and Time Management
Certification
- Current RSA - expires 2024
References
Woolworth's: Dianne Sleeman- Mobile: 0498629196
Fetchers International Abattoir: Karen Church- Mobile: 0488520469
Timeline
Bartender
Post Office Ulan Hotel
09.2023 - Current
Department Manager-Deli, Seafood, Bakery, BWS
Woolworths Supermarket
10.2006 - 09.2022
Pizza Maker
Motza Pizza & Ribs
02.2006 - 02.2010
Kitchen Cook
Fletcher International Abbatoir
04.2003 - 03.2005
Security Guard
Western Plain Security
02.2001 - 02.2005
Service Station Attendant
Mobil Service Station
01.2001 - 10.2003
Bakery Worker
The Pantry Bakery & Cafe
11.1994 - 07.2000
- Current RSA - expires 2024
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