Bianca Louise Martin
MOIL
Overview
14
14
years of professional experience
Work History
Operator
Well Done International
01.2021 - 01.2024
- Manage a large volume of inbound calls promptly
- Quickly evaluating problems and complaints of the customer
- Arranged for the collection of stem cells for 5D at precise times, ensuring optimal sample quality and compliance with medical protocols
- Creating and allocating work orders
- Training of new staff in the use of multiple software programs
- Logging all customer interactions and actions taken to resolve issues where possible
- Sending detailed information about complaints or problems to the client for a speedy resolution
- Manage escalation calls
Custom Garden Solutions
07.2019 - 01.2021
- Pruning trees, shrubs, and hedges
- Mowing lawns, trimming, and weeding garden beds
- Collaborate with clients to understand their garden preferences and provide solutions
- Setting out and shaping pathways from gravel or pebbles
Full-time Mum
04.2016 - 07.2019
Operator
Well Done International
05.2013 - 01.2016
- Manage a large volume of inbound calls promptly
- Evaluating problems and complaints of the customer
- Identifying customers’ needs, clarifying all information
- Contacting police, ambulance, and fire brigade as necessary to ensure rapid response to emergencies
- Logging all customer interactions and actions taken to resolve issues if possible
- Escalation of complaint if it cannot be resolved
Teachers Aid
Vincentia High School
04.2011 - 12.2013
- Assisting secondary school students who suffer from Intellectual, Emotional, Physical, Mental or Behavioural Disabilities in the classroom
- Providing reception/office duties as required including handling confidential correspondence; timetabling for students/staff; enrolments; producing newsletters; providing accurate and timely answers to requests for information from staff and the public; data entry
School Administration Assistant
Vincentia High School
11.2009 - 03.2011
- Manage incoming calls and emails, responding to inquiries and redirecting, as necessary
- Maintain and update student records and files in compliance with school policies and confidentiality guidelines
- Prepare and distribute correspondence, reports, and documents
- Student attendance records, including daily attendance tracking and reporting
- Preparation of equipment for class lessons for the Science and Hospitality departments
Education
Higher School Certificate - English (Advanced), Earth & Environmental Science, Mathematics (General), Ancient History, Hospitality (Certificate 2)
Vincentia High School
01.2007
Skills
- Punctuality
- Adaptability
- Client Focus
- Customer Service
- Attention to Detail
- Communication Skills
- Problem-Solving
- Multitasking
- Willingness to Learn
- Teamwork
Core Strengths And Values
- Punctual and prompt timekeeping
- Ability to adapt to a changing environment and assist with task deliverables
- Client and company focussed
- Customer service with a positive attitude
- Attention to detail
- Proven communication skills and problem-solving abilities
- Ability to multitask
- Willingness to learn and grow professionally within a team
Timeline
Operator
Well Done International
01.2021 - 01.2024
Custom Garden Solutions
07.2019 - 01.2021
Full-time Mum
04.2016 - 07.2019
Operator
Well Done International
05.2013 - 01.2016
Teachers Aid
Vincentia High School
04.2011 - 12.2013
School Administration Assistant
Vincentia High School
11.2009 - 03.2011
Higher School Certificate - English (Advanced), Earth & Environmental Science, Mathematics (General), Ancient History, Hospitality (Certificate 2)
Vincentia High School
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