Bianca Luciano
Melbourne ,VIC
Summary
Store Manager with extensive experience in daily operations, inventory control, and customer relations. Demonstrated success in managing and training staff, creating comprehensive performance reviews to drive team development and accountability. Resolved customer complaints efficiently, leading to improved satisfaction and operational effectiveness. Highly skilled in cash control and committed to maintaining a safe, clean, and welcoming environment. Recognized for high dedication to customer service and fostering a positive, customer-focused culture.
Overview
6
6
years of professional experience
Work History
Store Manager
Diaco's Garden Nursery
06.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cafe Hand
Coffee Rush
11.2018 - 05.2019
- Provided exceptional customer service by greeting guests, taking orders, and ensuring customer satisfaction.
- Prepared and served a variety of hot and cold beverages, including specialty coffees and teas, with attention to detail and consistency.
- Assisted in food preparation, including making sandwiches, pastries, and light snacks, adhering to hygiene and safety standards.
- Maintained cleanliness in dining and kitchen areas by regularly cleaning tables, counters, and equipment.
- Handled cash and processed payments accurately using POS systems, ensuring minimal discrepancies.
- Managed inventory by restocking items and informing supervisors of supply needs.
- Collaborated effectively with team members to maintain a smooth workflow during high-volume periods.
- Addressed customer inquiries and resolved complaints in a friendly and efficient manner.
Education
Business And Leadership Cert 3 & 4
Integrity Business College
Online11-2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Attention to detail
- Store Merchandising
Timeline
Store Manager
Diaco's Garden Nursery
06.2019 - Current
Cafe Hand
Coffee Rush
11.2018 - 05.2019
Business And Leadership Cert 3 & 4
Integrity Business College
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