Bianca Mangion
Berkeley,NSW
Summary
Accomplished Youth Support Worker with a proven track record at CareSouth, enhancing youth development and emotional well-being through innovative activities and effective crisis response. Skilled in multicultural sensitivity and mental health first aid, fostering significant improvements in client engagement and support system development, and leveraging creativity and advocacy to achieve optimal health outcomes.
A dedicated Therapeutic Residential Care Worker is driven by a deep dedication to helping individuals needing mental health support. Skilled in providing patient-centred care and evidence-based interventions. With a profound understanding of mental health and behavioural sciences, using knowledge to assist individuals in managing mental health challenges.
Demonstrates initiative by seeking, challenging, and implementing strategies and techniques to overcome obstacles in the workplace. Dedicated and eager to help young people reach their full potential through positive and effective support. Compassionate and encouraging, with two and a half years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Youth Support Worker
CareSouth
Berkeley, NSW
02.2022 - Current
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Collaborated with families to provide support and resources for youth development and wellbeing.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
- Served as a mentor figure offering guidance on academic pursuits, interpersonal conflicts resolution techniques.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Coordinated field trips that provided cultural enrichment experiences linking real-world contexts with classroom learnings.
- Developed strong relationships with community partners, resulting in additional resources and opportunities for participants.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
Youth Support Worker
Leap Services
Narellan, NSW
07.2022 - 02.2023
- Supported clients in overcoming personal obstacles by implementing effective coping strategies and stress management techniques.
- Strengthened client relationships with family members and peers through mediation, active listening, and problem-solving activities.
- Maintained detailed case notes and records, ensuring accurate documentation of client interactions and progress reports.
- Provided ongoing support to clients during transitional periods, including school changes or entering new living arrangements.
- Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
- Fostered a safe and supportive environment for clients to openly discuss mental health challenges and progress towards recovery.
- Served as an advocate for at-risk youth during meetings with school officials, legal representatives, or other involved parties when needed.
- Managed daily operations of assigned facility; ensuring cleanliness, safety standards were met, and adequate supplies were available for program activities.
- Assisted young people in setting achievable goals, promoting personal growth and development.
- Implemented creative therapeutic interventions to address emotional challenges faced by vulnerable young people effectively.
- Conducted outreach efforts within the local community to identify potential resources or opportunities beneficial to the program's goals and objectives.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Supervised meetings with family members to help create support system for clients.
- Provided key emotional support to special needs youth.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Education
Graduate Diploma - Psychology Advanced
Monash University
Melbourne, VIC06.2025
Bachelor of Psychological Science - Psychology
University of Wollongong
Wollongong, NSW11.2023
Skills
- Educational Support
- Multicultural Sensitivity
- Family engagement
- Mentoring and Coaching
- Resilience building
- Behavioural Interventions
- Environmental management
- Emotional Support
- Advocacy
- Cultural Competency
- Crisis Response
- Life Skills Development
- Data Confidentiality
- Issue Reporting
- Maintaining Client Records
- Mental Health First Aid
Certification
- Mental Health First Aid Training
- Bachelor of Psychological Science
- Trauma-Informed Care: Safety, Healing, Connection
Additional Information
Jessica Anderson - LEAP Services - Coordinator
Contact: 0497956913
Email: Jessica@leapservices.com.au
Hamish Campbell - CareSouth - Team Leader
Contact (personal): 0427352552
Contact (work): 0437788394
Email: Hamish.Campbell@caresouth.org.au
Timeline
Youth Support Worker
Leap Services
07.2022 - 02.2023
Youth Support Worker
CareSouth
02.2022 - Current
Graduate Diploma - Psychology Advanced
Monash University
Bachelor of Psychological Science - Psychology
University of Wollongong