Bianca Matos

● Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.

● Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

● Oversaw accounting, budgeting, and financial reporting.

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

● Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.

● Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.

● Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.

● Boosted staff morale by offering constructive feedback and specific direction.

• Promote a positive work environment by addressing employee concerns promptly and fostering open communication among team members.

• Improve staff productivity through regular training sessions, performance evaluations, and feedback.

• Increase revenue collection by diligently monitoring insurance claims and following up on outstanding balances.

• Manage daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.

• Streamline appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.

• Facilitate smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.

• Intercede between employees during arguments and diffused tense situations.

• Manage multi-line phone system and pleasantly greet patients.

• Schedule patient appointments in respective doctors' calendars and follow up with reminder phone calls.

• Restock each medical room with adequate supply of medications and supplies in preparation for patients.

• Coordinate referrals through insurance and other medical specialists and documented details in patient charts.

• Call and fax pharmacies to submit prescriptions and refills.

• Receive, record and fill medical payments by check, cash and credit card.

• Curate high-quality food and beverage packages for customers.

• Offer product samples, answer questions to help customers locate items.

• Orchestrate positive customer experiences at all stages by overseeing every area of food and beverages operations.

• Provide attentive service and proactively assess guest needs. • Provide customer service face-to face, by email and phone.

• Explain procedures to patients to reduce anxieties and increase patient cooperation.

• Maintain detail records of test results by entering data and patient information into computer.

• Perform clerical duties, such as word processing, data entry, answering phones and filling.

• Direct patients to exams rooms, fielded questions and prepared for physician examinations

• Take and make payments through HICAPS & EFTPOS terminal

• End-to-end responsibility for the daily operations.

• Process POS transactions, including cash and credit purchases or refunds.

• End of day financial responsibility.

• Assist customers by answering questions and fulfilling requests.

• Develop an exceptional attendance record with particular attention to punctuality and preparation to work upon arrival.

• Manage and archive quality documentation and participate in internal and external quality audits.

• Determine and recommend methods to address improvement opportunities.

• Identify and resolve process issues to encourage smoother procedure, more efficient workflow and overall business growth.

• Inspect inbound and outbound products for compliance with established industry standards, company policies and procedures.

• Investigate and resolve customer complaints to foster satisfaction.

• Work with Dell customer service report to solve delays deliveries, improve operations and provide exceptional customer service.

• Develop, update and maintain databases of existing and potential customers in Excel.

• Collaborate with team to define business requirements for organisational processes, achieve productivity standards and adhere to accuracy standards.

• Identify and resolve process issues to encourage smoother procedure, more efficient workflow and overall business growth.