Bianca McCallum
Brisbane
Summary
Skilled in crisis response and adept at conflict resolution, I have enhanced client satisfaction and well-being across roles at DVConnect and Family Centred Support Services roles. Leveraging client advocacy and case management skills, I've fostered empowerment, ensured seamless service transitions, and promoted safety in challenging environments. This approach has consistently improved outcomes, demonstrating exceptional team collaboration and documentation proficiency
Overview
2
2
years of professional experience
1
1
Certification
Work History
Counsellor Support Worker
DVConnect
03.2024 - Current
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Managed upwards of 50 incoming calls, emails, and referrals per day from clients and other organizations
- Assisted counselors with practical needs for clients, such as organizing emergency accommodation and transport
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Participated in ongoing professional development training to remain current on best practices within the counseling field.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Retail Assistant
Lowes Manhattan
05.2023 - 11.2023
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Answered incoming calls and emails to provide product information, features and benefits.
Residential Youth Counselor
Family Centred Support Services
01.2023 - 05.2023
- Established trust-based relationships with residents through consistent engagement, empathy, and understanding of their unique situations.
- Ensured compliance with all state regulations surrounding residential programs by maintaining accurate documentation of required paperwork and reporting any issues promptly to supervisors or administrators as needed.
- Reduced conflicts among residents through effective communication and active listening skills.
- Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviours.
- Enhanced resident's well-being by implementing individualized care plans and providing emotional support.
- Promoted a safe living environment by enforcing house rules and monitoring resident behaviour.
- Contributed to development of treatment plans by participating in team meetings and providing valuable input based on individual interactions with residents.
- Encouraged clients to develop self-advocacy skills and to become active participants in their treatment plans.
Education
Bachelor of Justice/Bachelor of Psychology - Policing And Criminology, Counselling Theory
12-2025
- Current GPA of 5.6
- Completed Major in Counselling Theory and Practice
- Completed Major in Criminology and Policing
- ChildSafe Ambassador, QUT ChildSafe Guild, 2020 to 2021
High School Diploma -
11-2018
- Recipient of academic achievement award for outstanding grades
- Overseas volunteer work in Vietnam in Year 11, working with orphanages and victims of sex/human trafficking
Skills
- Client advocacy
- Crisis response
- Adept at conflict resolution
- Client records management
- Office administration
- Community resources specialist
- Outreach programming specialist
- Crisis call reception
- Case management and documentation
- Team collaboration
- Documentation and reporting
- Conflict resolution
Certification
- Therapeutic Crisis Intervention (TCI) training module
- CPR/AED Certification
- QLD Driver's License
- QLD Blue Card
- QLD Police Check
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Counsellor Support Worker - DVConnect
03.2024 - Current
Retail Assistant - Lowes Manhattan
05.2023 - 11.2023
Residential Youth Counselor - Family Centred Support Services
01.2023 - 05.2023
Queensland University of Technology - Bachelor of Justice/Bachelor of Psychology, Policing And Criminology, Counselling Theory
Noosa District State High School - High School Diploma,
Similar Profiles
Lucinda BrownLucinda Brown
Medical Receptionist at Cordium Practice / Rochdale DoctorsMedical Receptionist at Cordium Practice / Rochdale Doctors
Lily NguyenLily Nguyen
Sports Photographer at Sport Specilise CompanySports Photographer at Sport Specilise Company
Damien DenisDamien Denis
Kitchen Hand at KaiakaKitchen Hand at Kaiaka
Junheng ZhuJunheng Zhu
Spatial Data Specialist at The Wilderness SocietySpatial Data Specialist at The Wilderness Society
Alissa BenyikAlissa Benyik
Child and Youth Counsellor/ Intervention Support Worker at York Region District School BoardChild and Youth Counsellor/ Intervention Support Worker at York Region District School Board