Bianca Mcdonald
Mudgee,NSW
Summary
Dedicated professional with a strong work ethic and deep cleaning expertise, previously at Bliss. Proven ability to enhance client satisfaction through meticulous attention to detail and effective time management. Recognized for reliability and adaptability in fast-paced environments, consistently delivering high-quality results while maintaining health and safety compliance.
Overview
11
11
years of professional experience
Work History
Professional Cleaner
Bliss
05.2024 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Achieved streak-free window cleanings throughout various residential homes and commercial spaces utilizing professional tools and techniques.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Increased client retention rate through consistent attention to detail and thoroughness in all tasks performed.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Professional Housekeeper
Peppertree Hill
05.2021 - 04.2024
- Contributed to hotel''s positive image by upholding exceptional standards of cleanliness in all guest rooms and common areas.
- Maximized efficiency with effective time management, completing tasks within allotted schedules.
- Collaborated closely with other departments to ensure seamless guest experience throughout their stay at the property.
- Proactively identified maintenance needs in guest rooms and common areas, reporting them promptly for timely resolution.
- Ensured consistently high-quality housekeeping services by closely adhering to established cleaning procedures and guidelines.
- Maintained a safe and sanitary environment for guests and staff through the proper use of cleaning chemicals and equipment.
Assistance in Nursing
Kanandah Aged Care Facility
05.2014 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certificate III - Nursing Assistance
TAFE
Mudgee, NSW11.2013
Skills
- Self-motivation and initiative
- Strong work ethic
- Multitasking proficiency
- Deep cleaning expertise
- Professional appearance
- Reliability and punctuality
- Health and safety compliance
- Health and safety regulations
- Attention to detail
Timeline
Professional Cleaner
Bliss
05.2024 - Current
Professional Housekeeper
Peppertree Hill
05.2021 - 04.2024
Assistance in Nursing
Kanandah Aged Care Facility
05.2014 - 03.2021
Certificate III - Nursing Assistance
TAFE
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