Bianca McNeil
Wellard,WA
Summary
Motivated Retail Manager with 8 + years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.
I am looking forward to continuing my already successful retail management career in the beauty industry, however I am seeking that next adventure and a new challenge to take on! The beauty industry and retail is my passion, and working with my team to see outstanding results, and therefore exceptional customer service is what I strive for everyday!
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Priceline
Baldivis , WA
06.2016 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Promoted business strategy by implementing improvements based on guest feedback.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
Sales Assistant
Cotton On Group
Mandurah , WA
02.2012 - 06.2016
- Input credit and debit card payments in POS system to complete purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked with loss prevention in monitoring shopper behavior.
- Established rapport with customers using active listening and interpersonal skills.
Education
Living Waters Lutheran College
Warnbro, WASkills
- Performance Assessment
- Business Leadership
- Budget Control
- Recruitment and Hiring
- Sales Tracking
- Sales Promotion
- Decision Making
- Customer Service Management
- Problem Anticipation and Resolution
- Goal Setting
- Focus and Follow-Through
- Employee Motivation
- Data Analysis
- Special Promotions Planning
- Direct Sales
Timeline
Retail Store Manager
Priceline
06.2016 - Current
Sales Assistant
Cotton On Group
02.2012 - 06.2016
Living Waters Lutheran College
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