Bianca Medeiros
Gold Coast ,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Mana Hospedagem Mariscal
Hotel owner
Bombinhas, SC
01.2020 - Current
- I own a guest house in Brazil. I have been managing it remotely since I arrived in Australia. However, until then I was in charge of the entire process that involves a hosting operation, from negotiating reservations and booking engines to checking in and checking out.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Delegated work to staff, setting priorities and goals.
- Assisted guests at check-in, providing information on various services within hotel.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Kept records of room availability and guest accounts, manually or using computers.
- Handled all guest luggage as needed during check-in and check-out process.
- Input and confirmed reservations for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Restaurant Bar Owner
Coral Brasil Bombinhas
Canto Grande, SC
01.2017 - 01.2020
- I owned a beachfront hotel and restaurant in southern Brazil for 3 years. This restaurant serves both guests and the general public. The menu included American influences such as hamburgers and fish and chips. It also had Mexican influences such as nachos and tacos. I was often in charge and preparing food. Caipirinhas and other more common drinks were served at the bar. This gave me experience in both the kitchen and the bar , as well as in management.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members
- Reviewed food orders from kitchen staff for accuracy before delivery to guests.
- Scheduled periodic inventories of liquor, beer, wine, mixers, glassware.
- Delegated work to staff, setting priorities and goals.
Cafe Worker
All rounder, barista
Bombinhas, SC
01.2016 - 01.2017
- I worked for a year in a café. It was a small café owned by friends. I did everything, from opening and closing the establishment to preparing coffee and serving customers. That's where I had the opportunity to learn the basics of Brazilian coffee.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Brewed and served coffee and tea with preferred add-ins.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Cleaned tables in the dining area before and after customer seating
- Stored food in designate areas following wrapping, dating, food safety and rotation procedures.
Education
Some College (No Degree) - Biological Sciences
FURB University
BlumenauSkills
- Multitasking
- Friendly, positive attitude
- Customer relations
- Verbal communication
- Collaboration
- English level - upper intermediate
Timeline
Mana Hospedagem Mariscal
Hotel owner
01.2020 - Current
Restaurant Bar Owner
Coral Brasil Bombinhas
01.2017 - 01.2020
Cafe Worker
All rounder, barista
01.2016 - 01.2017
Some College (No Degree) - Biological Sciences
FURB University