Bianca Miller

Strategic, data-driven, and proactive Education Consultant with over 15 years of expertise in solutions selling and business development within the Higher Education and Vocational Education sectors. I have a proven track record in driving digital transformation and revenue growth, achieving a 35% increase in digital product utilisation and a 30% improvement in client retention. Adept at cultivating high-level relationships and acting as a trusted advisor, I continuously identify opportunities from competitor activity, market trends, and demographics to provide tailored digital solutions that deliver desired results. My passion for the digital learning environment and team collaboration aligns with my initiative to manage the full sales lifecycle. Enthusiastic about the digital learning and teaching environment, rejuvenating and elevating education, and building high-quality partnership relationships with academics. Became a trusted advisor to the higher education and vocational education industry, bringing product and data expertise, conducting onboarding and training sessions, ensuring product adoption, customer student success, satisfaction, and retention.

• Active Listening: The Secret to Effective Communication at LinkedIn Learning SEP 2024
• HubSpot Sales Software Certification at HubSpot Academy MAR 2024 - APR 2024
• HubSpot Inbound Sales Methodology Certification at HubSpot Academy MAR 2024 - APR 2024
• Consultative Selling & Digital Adoption at McGraw-Hill Sales Academy APR 2024
• Strategic Sales Enablement & Product Training at McGraw-Hill Sales Academy MAR 2024
• Certificate of Aboriginal & Torres Strait Islander Cultural Competence at Solution-Focused JAN 2024

• INSTINCT CBT (Gold Coast, Pimpama, QLD) JUN 2022 - DEC 2022
• Fostered capacity building and patient- and client-centred strategies in partnership with neurodivergent children and families, securing NDIS funding (capacity building support).
• Assisted neurodivergent children/families to secure NDIS capacity-building funding.
• Developed strong problem-solving, critical and strategic thinking, research skills and rapport-building practices and skills.
• Coordinated project management within the forecast, met accurately and in alignment with DSM assessment criteria for ADHD and Autism Diagnosis.
• Secured NDIS funding for neurodivergent caregivers, servers and family collaborative case management.
• Completed the Professional Certificate in Neurodivergent Affirming Practice and attained proper Power Diary client management.
• Designed and implemented Behaviour Support Plans (PBSPs) to promote enhanced client wellbeing.
• Coordinated appointments and care plans with multidisciplinary teams (OTs, psychologists, psychiatrists, guidance counsellors).
• Demonstrated strengths in critical reflection, cultural humility, and client-centred support to First Nations and CALD families.
• Led client referral pathways aligned with Neuroaffirming best practices, ensuring wrap-around support systems.
• Developed advanced case management, advocacy, NDIS application, and report-writing skills.
• Produced client education resources on issues such as solutions-focused interventions for Neurodivergent children and adults.
• Initiated a resource-sharing program for dyspraxia, dyslexia & dyscalculia.
• Prioritised self-care frameworks to support professional sustainability and safe practice.
• Participated in regular peer supervision and demonstrated ongoing commitment to professional development.

• VSHaW (Victorian Student Health & Wellbeing Survey) Department of Education & Early Childhood MAR 2016- DEC 2020
• Supervised and supported over 400 students (Years 5, 8 & 11) during data collection, achieving 100% accuracy in survey and anthropometric data entry, attributed to research design, sampling, questionnaire development, and statistical analysis—accurate recording and data Reporting.
• Strategically coordinated project logistics, including school visit scheduling and liaising with principals, teachers, and research staff. Delivered the project outcomes 10 days before the deadline through effective teamwork and planning.
• Supported participant recruitment (n=300) using phone, SMS, and mail follow-ups, and improved participation compliance.
• Maintained and calibrated equipment, generating $1,000+ in cost savings.