Bianca Mills
Geelong,VIC
Summary
Highly experienced Registered Nurse with extensive client focused clinical skills as well as extensive experience across project management, policy and procedure development and an ability to balance client goals whilst also meeting business imperatives. A highly developed ability to communicate openly and with ease with a variety of clients, colleagues, managers, care givers key stakeholders.
Overview
22
22
years of professional experience
Work History
Registered Community Nurse
Barwon Health
Belmont, VIC
06.2022 - Current
- Collaborated with health care providers, Case Managers, clients and families to achieve clients personal goals
- Conducted comprehensive health and lifestyle assessments to ensure all client needs are met in order to achieve optimal outcomes
- Provided simple to complex clinical care to a variety of clients whilst working autonomously
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Ensured comprehensive health records were kept, communication was clear with all care givers whilst ensuring client consent was given and confidentiality maintained
- Preceptored Registered Nursing students & new staff members
Clinical Support Nurse
Bellarine Community Health
Point Lonsdale, VIC
11.2019 - 05.2022
- Collaborated and supported the Nurse Unit Manager to ensure optimal functioning of the Community Nursing & Palliative Care Teams
- Review and creation of Policies & Procedures to support the service
- Provide real time support to the nursing staff in terms of client care, decision making and liaising with care providers
- SME for the new software package utilised by the Bellarine Community Health and the creation of education packages for this new system as well as the provision of education sessions for all nursing staff
- Responsible for the triaging of incoming referrals and managing this alongside staffing levels and rostering
- Collaborating with external providers regarding patient care, budgets and IT improvements for the service
Clinical Program Specialist, Virtual & Telehealth
Medibank Health Solutions
Docklands, VIC - Home Based Position
05.2015 - 10.2019
- Triaged incoming telehealth calls from a variety of lines (eg. Nurse On Call, Health Direct, NSW Ambulance, NSW Palliative Care, GP Assist Tasmania) providing real time clinical advice and linking with eternal services if required
- Appointed as Palliative Care Nurse Specialist for the the new NSW Palliative Care line, creating the triage system, mentoring staff for the line and collaborating with the external provider to ensure optimal care was provided whilst meeting business imperatives were met
- Provided training to new staff members as well as coaching to existing staff to improve their average call handling time and call quality
- Clinical Program Specialist for the NSW Palliative Care Line, NSW Ambulance, GP Assist Tasmania, Western NSW Health Assist and the Tasmanian Parentline. This meant ensuring business imperatives were met for these external providers whilst ensuring safe and quality care was provided to the clients. Monthly meetings and reports were required to be submitted to these external providers and in house training/coaching required for staff.
- Rigorous clinical governance was integral to the company and I was appointed as one of the CIM investigators requiring the review of incidents. With review and reports of same, concluding outcomes, providing recommendations and presenting my findings at multi disciplinary meetings
Registered Communiity Nurse
Bellarine Community Health
Point Lonsdale
01.2008 - 04.2015
- Collaborated with health care providers, Case Managers, clients and families to ensure clients goals were achieved and optimal care was provided
- Provision of clinical care across all programs such as Palliative Care, Barwon Post Acute Care, Hospital in the Home, TAC, Worksafe, Commonwealth Home Support Program and DVA.
- Maintenance of comprehensive client health records, whilst gaining consent and maintaining confidentiality
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Advance Care Planning Facilitator
Respecting Patient Choices, Barwon Health
Geelong, VIC
01.2013 - 01.2014
- Worked at variety of GP clinics, Aged Care Facilities, as well as the University Hospital of Geelong visiting with clients wishing to make their Advanced Care Plan
- Collaborating with care providers, clients and their families in the creation of the Advanced Care plans.
- Preparation of legal binding documents such as the Advanced Care Plan and Medical Power of Attorney
- Ability to communicate with clients around very sensitive topics, often at a vulnerable time of their life, and helping them navigate their choices
Registered Nurse
Barwon Health
Geelong, VIC
01.2007 - 01.2008
- Able to work across a variety of clinical wards, requiring a high level of clinical knowledge and skill as well as the ability to communicate effectively with a variety of managers, colleagues and care givers
- Adaptable to be moved location as need required.
- Maintenance of comprehensive care plans and documentation whilst gaining consent and maintaining confodentiality
Registered Nurse, Oncology, Palliative Care & HDU
Mercy Hospital For Women
Melbourne, VIC
02.2002 - 12.2007
- Collaborated with care givers, clients, colleagues, and families to deliver optimal care to women experiencing serious health issues
- Development of clinical skills, with in house training, to work in the High Dependency Unity and the Day Stay Oncology Unit
- Development of Policies & Procedures to support our clients and best practice, specifically the development of the 'Bereavement Care Pathway' for foetal death in utero under 20 weeks
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Preceptorship of new staff members as well as graduate nurses
- Development of education booklets for common gynaecological procedures to support patients post discharge
Education
Cert IV in Training & Assessment - Education
Gordon Institute of TAFE
Geelong, VIC11.2022
Bachelor of Nursing Science - Nursing
La Trobe University
Wodonga, NSW11.2001
Skills
- Open and clear communication skills with clients, families, care givers, external stake holders and case manager, often under sensitive situation
- Excellent organisational skills, with an ability to meet client needs whilst also balancing business imperatives
- A keen ability to convey complex information in a digestible way according to the target audience group
- Client centred focus with respect for their wishes an goals at all times
Timeline
Registered Community Nurse
Barwon Health
06.2022 - Current
Clinical Support Nurse
Bellarine Community Health
11.2019 - 05.2022
Clinical Program Specialist, Virtual & Telehealth
Medibank Health Solutions
05.2015 - 10.2019
Advance Care Planning Facilitator
Respecting Patient Choices, Barwon Health
01.2013 - 01.2014
Registered Communiity Nurse
Bellarine Community Health
01.2008 - 04.2015
Registered Nurse
Barwon Health
01.2007 - 01.2008
Registered Nurse, Oncology, Palliative Care & HDU
Mercy Hospital For Women
02.2002 - 12.2007
Cert IV in Training & Assessment - Education
Gordon Institute of TAFE
Bachelor of Nursing Science - Nursing
La Trobe University