Bianca Mizzi
Wantirna South,Vic
Summary
I am an energetic and driven professional with over 4 years of hands-on experience in customer service and team leadership. After securing a role, serving as a Shift Manager at Augustus Gelatery, this enabled me to maintain high standards in fast-paced, customer-facing environments while balancing efficiency, food safety compliance, and a focus on team morale, which was essential for our company. Ultimately, enabling my employability skills and I landed a role as a Coles Team Member. Skilled in supervising daily operations, coordinating shift schedules, handling customer inquiries and complaints with professionalism, and ensuring consistent product quality and cleanliness. This is what makes me a great asset to any team.
I demonstrated proficiency in administrative duties such as using the Redcat POS system for order management and reporting, alongside Microsoft Office tools for staff communication, stock control, and training documentation. I am highly organised and detail-oriented, with a proven ability to adapt quickly to changing demands, manage competing priorities, and lead by example to foster a collaborative, productive team environment. These are some qualities I have valued within myself and are honourable qualities I value within my working career and have assisted me in my AFL Sports Ready Traineeship in 2025.
My strong interpersonal skills and a natural ability to connect with people, whether customers or coworkers, allow me to create positive experiences and build long-term relationships. I am passionate about continuous personal and professional development, which lead me to take on a volunteer position as a team manager for the Ringwood Hawks Big V Youth Champion U23 women’s team in 2025. Now, seeking to transition into a new industry where my leadership, problem-solving, and communication skills can be applied to contribute meaningful value and grow further to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deli Team Member
Coles Supermarket
02.2025 - Current
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Contributed to team efficiency by cross-training in various departments and assisting colleagues as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Sport and Outdoor Ed Traineeship
Wantirna College
01.2025 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
During my AFL Sports Traineeship at Wantirna College, I gained hands-on experience in various aspects of sports and event management within a school environment. I was actively involved in coordinating, managing, and convening school sporting events, while also providing administrative support such as scheduling, record keeping, and communication. I assisted with the setup and delivery of PE and interschool sports programs, and took on the role of a Bike Ed instructor, teaching students safe cycling and road awareness. Additionally, I developed skills in retail by selling sports-related items at events and took responsibility for accurate results recording and scorekeeping during competitions. This traineeship helped me strengthen my leadership, teamwork, and organizational abilities while deepening my knowledge of sports coordination and school-based event planning.
Big V Team Youth Champion U23 Team Manager
RIngwood Hawks Basketabll
03.2025 - 07.2025
As the Team Manager for a Big V Under 23 Youth State Championship basketball team, I was responsible for coordinating day-to-day operations and providing ongoing support to players and coaching staff. I ensured all game-day requirements were met, including logistics, uniform and equipment management, and nutritional preparation such as organizing drink bottles and energy snacks. I also served as the designated First Aid Responder, ready to assist with any injuries or health concerns. This role allowed me to develop strong organizational, communication, and leadership skills in a fast-paced, high-performance sporting environment.
shift supervisor/ manager
Augustus Gelatery
12.2021 - 04.2025
- I was hired at Augustus as a junior in December of 2021 and worked my way up to a shift supervisor/manager within 5 months. This role had allowed me to grow my skills and knowledge within a workplace and customer service. I've also obtained a food handling certificate as part of the job requirements. As a supervisor my responsibilities included:
- Customer interactions
- Managing stock take
- Money handling with EOD sales tallying
- Managing and coordinate customer enquirers and complaints
- Food handling and carrying out allergen procedures
- Store operations such as opening and closing the store and delegating tasks.
Education
Certificate III Sport, Recreation And Aquatics - Sports And Fitness Administration
AFL SportsReady
Melbourne, VIC12-2025
AFL SportsReady TraineeShip
01.2025
High School Diploma -
Wantirna College
Wantirna, VIC11-2024
Certificate III Allied Health - Health Patient Care
Box Hill Institute of TAFE
Melbourne, VIC10-2024
Skills
- First aid certification
- Emergency response for anaphylaxis
- first aid management of asthma risks
- Emergency first aid management
- Working with children's check, employer
- Punctuality and Time Management
- Effective organisation techniques
- detail-oriented individual
- Effective communication skills
- strong collaborative and independent worker
Certification
- CCESC ( community coaching essential skills certificate
- Certificate III Allied Health, Box Hill Institute - (2023-2024)
- Working with Children's Check- Employer
- (currently completing) Certificate III in Sport, Recreation and Aquatics
Timeline
Big V Team Youth Champion U23 Team Manager
RIngwood Hawks Basketabll
03.2025 - 07.2025
Deli Team Member
Coles Supermarket
02.2025 - Current
Sport and Outdoor Ed Traineeship
Wantirna College
01.2025 - Current
shift supervisor/ manager
Augustus Gelatery
12.2021 - 04.2025
Certificate III Sport, Recreation And Aquatics - Sports And Fitness Administration
AFL SportsReady
AFL SportsReady TraineeShip
High School Diploma -
Wantirna College
Certificate III Allied Health - Health Patient Care
Box Hill Institute of TAFE
Work Experience/ Volunteer
Genesis Gym, Wantirna- June 2022
In year 10 I chose to do work experience within a gym to extend my knowledge and skills within what is entailed when working with in health and fitness. During this time I:
- Observed instructors in class environments, understanding the requirements
- Adapted to new environments with assisting to clean and organise the gym
- Delivering training programs and observing training programs to fit clients/ athletes needs and goals.
AFL Sports Traineeship
During my AFL Sports Traineeship at Wantirna College, I gained hands-on experience in various aspects of sports and event management within a school environment. I was actively involved in coordinating, managing, and convening school sporting events, while also providing administrative support such as scheduling, record keeping, and communication. I assisted with the setup and delivery of PE and interschool sports programs, and took on the role of a Bike Ed instructor, teaching students safe cycling and road awareness. Additionally, I developed skills in retail by selling sports-related items at events and took responsibility for accurate results recording and scorekeeping during competitions. This traineeship helped me strengthen my leadership, teamwork, and organisational abilities while deepening my knowledge of sports coordination and school-based event planning.
Mullum Mullum Cluster award
The Mullum Mullum Cluster VET Awards is awarded to and recognise outstanding achievement in Vocational Education and Training (VET) among students from schools in the eastern corridor of Melbourne. The Mullum vet cluster encompasses a group of 42 schools offering VET courses across various industries. These awards celebrate student dedication and high-level results in their chosen VET courses