Bianca Mizzi

I am an energetic and driven professional with over 4 years of hands-on experience in customer service and team leadership. After securing a role, serving as a Shift Manager at Augustus Gelatery, this enabled me to maintain high standards in fast-paced, customer-facing environments while balancing efficiency, food safety compliance, and a focus on team morale, which was essential for our company. Ultimately, enabling my employability skills and I landed a role as a Coles Team Member. Skilled in supervising daily operations, coordinating shift schedules, handling customer inquiries and complaints with professionalism, and ensuring consistent product quality and cleanliness. This is what makes me a great asset to any team.

I demonstrated proficiency in administrative duties such as using the Redcat POS system for order management and reporting, alongside Microsoft Office tools for staff communication, stock control, and training documentation. I am highly organised and detail-oriented, with a proven ability to adapt quickly to changing demands, manage competing priorities, and lead by example to foster a collaborative, productive team environment. These are some qualities I have valued within myself and are honourable qualities I value within my working career and have assisted me in my AFL Sports Ready Traineeship in 2025.

My strong interpersonal skills and a natural ability to connect with people, whether customers or coworkers, allow me to create positive experiences and build long-term relationships. I am passionate about continuous personal and professional development, which lead me to take on a volunteer position as a team manager for the Ringwood Hawks Big V Youth Champion U23 women’s team in 2025. Now, seeking to transition into a new industry where my leadership, problem-solving, and communication skills can be applied to contribute meaningful value and grow further to any team.

• CCESC ( community coaching essential skills certificate
• Certificate III Allied Health, Box Hill Institute - (2023-2024)
• Working with Children's Check- Employer
• (currently completing) Certificate III in Sport, Recreation and Aquatics

Genesis Gym, Wantirna- June 2022

In year 10 I chose to do work experience within a gym to extend my knowledge and skills within what is entailed when working with in health and fitness. During this time I:

• Observed instructors in class environments, understanding the requirements
• Adapted to new environments with assisting to clean and organise the gym
• Delivering training programs and observing training programs to fit clients/ athletes needs and goals.

During my AFL Sports Traineeship at Wantirna College, I gained hands-on experience in various aspects of sports and event management within a school environment. I was actively involved in coordinating, managing, and convening school sporting events, while also providing administrative support such as scheduling, record keeping, and communication. I assisted with the setup and delivery of PE and interschool sports programs, and took on the role of a Bike Ed instructor, teaching students safe cycling and road awareness. Additionally, I developed skills in retail by selling sports-related items at events and took responsibility for accurate results recording and scorekeeping during competitions. This traineeship helped me strengthen my leadership, teamwork, and organisational abilities while deepening my knowledge of sports coordination and school-based event planning.

The Mullum Mullum Cluster VET Awards is awarded to and recognise outstanding achievement in Vocational Education and Training (VET) among students from schools in the eastern corridor of Melbourne. The Mullum vet cluster encompasses a group of 42 schools offering VET courses across various industries. These awards celebrate student dedication and high-level results in their chosen VET courses