Summary
Overview
Work History
Education
Skills
Certification
References
Employment related skills
Timeline
Generic

Bianca Morrow

Griffith,NSW

Summary

Desiring a transition to a more flexible and challenging career after five years in a stable position. Strong track record of adaptability and problem-solving. Ready to apply expertise in a new and stimulating work environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Duty Manager

Aldi
06.2020 - 10.2025
  • Supervised daily operations to ensure compliance with company policies and standards.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Implemented scheduling strategies to enhance workforce efficiency during peak hours.
  • Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
  • Conducted regular audits of store performance, identifying areas for improvement and implementing corrective actions.
  • Led safety training sessions, fostering a culture of safety awareness among team members.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.

Shop Assistant

The Steggles Shop
03.2015 - 03.2017
  • Opening and closing of shop
  • Banking
  • Setting up registers, eft
  • Takings for the day
  • General cleaning
  • Stock and re-stocking shelves
  • Hand unloading product into cool room
  • Quality check procedures
  • Customer Service
  • Computer data input

Bartender

Our local
11.2009 - 12.2011
  • Daily and General cleaning
  • Rotating and cleaning all glassware
  • Stocking snacks and food when needed
  • Changing Kegs
  • Replacing bottles and alcohol when needed
  • Serving patrons
  • Gaming experience
  • And of shift takings

Education

Form 5 - undefined

Avondale College
Auckland, NZ
01.2005

Skills

  • Quality assurance
  • Account management
  • Banking operations
  • Customer service
  • Technical proficiency
  • Inventory management
  • Product replenishment
  • Complaint resolution

Certification

NSW RSA

References

Katrina Wallace.

0451265473

Aldi

Employment related skills

  • Communication: communication is important in a workplace therefore if no-one communicates tasks will not be achieved.
  • Teamwork: Teamwork to me means: T- together E- everyone A- achieves M- more

Timeline

Duty Manager

Aldi
06.2020 - 10.2025

Shop Assistant

The Steggles Shop
03.2015 - 03.2017

Bartender

Our local
11.2009 - 12.2011

Form 5 - undefined

Avondale College
Bianca Morrow