Bianca Morrow
Griffith,NSW
Summary
Desiring a transition to a more flexible and challenging career after five years in a stable position. Strong track record of adaptability and problem-solving. Ready to apply expertise in a new and stimulating work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Duty Manager
Aldi
06.2020 - 10.2025
- Supervised daily operations to ensure compliance with company policies and standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented scheduling strategies to enhance workforce efficiency during peak hours.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Conducted regular audits of store performance, identifying areas for improvement and implementing corrective actions.
- Led safety training sessions, fostering a culture of safety awareness among team members.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
Shop Assistant
The Steggles Shop
03.2015 - 03.2017
- Opening and closing of shop
- Banking
- Setting up registers, eft
- Takings for the day
- General cleaning
- Stock and re-stocking shelves
- Hand unloading product into cool room
- Quality check procedures
- Customer Service
- Computer data input
Bartender
Our local
11.2009 - 12.2011
- Daily and General cleaning
- Rotating and cleaning all glassware
- Stocking snacks and food when needed
- Changing Kegs
- Replacing bottles and alcohol when needed
- Serving patrons
- Gaming experience
- And of shift takings
Education
Form 5 - undefined
Avondale College
Auckland, NZ01.2005
Skills
- Quality assurance
- Account management
- Banking operations
- Customer service
- Technical proficiency
- Inventory management
- Product replenishment
- Complaint resolution
Certification
NSW RSA
References
Katrina Wallace.
0451265473
Aldi
Employment related skills
- Communication: communication is important in a workplace therefore if no-one communicates tasks will not be achieved.
- Teamwork: Teamwork to me means: T- together E- everyone A- achieves M- more
Timeline
Duty Manager
Aldi
06.2020 - 10.2025
Shop Assistant
The Steggles Shop
03.2015 - 03.2017
Bartender
Our local
11.2009 - 12.2011
Form 5 - undefined
Avondale College