Bianca Moyle
Yanchep / Perth,WA
Summary
Dynamic and driven professional with a proven track record of enhancing customer satisfaction and loyalty, particularly at Cafe Bellicina. Excelled in multitasking and problem-solving, ensuring efficient service delivery. Demonstrated professionalism and high social skills, fostering strong customer relationships. Achieved significant improvements in transaction speed and customer experience through effective communication and organizational abilities. i am a very high paced learner and it doesn't take me long once im shown or taught something.I also have great common sense. i have a great work ethic and can work well in a team.
Overview
18
18
years of professional experience
Work History
Professional Domestic Cleaner
Self Employed
08.2021 - 07.2024
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Collaborated with homeowners to develop customized cleaning schedules that accommodated their lifestyles while maximizing efficiency.
- Demonstrated attention to detail .
- I have developed a passion for providing a service that helps people, one that I can take pride in.
- Enjoyed working for myself and running my own business.
Customer Service All Rounder
Cafe Bellicina
01.2018 - 07.2021
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Developed strong relationships with regular customers, fostering trust and loyalty in our products and services.
- Managed cash register accurately, ensuring proper handling of cash and credit card transactions.
- Provided excellent communication skills when relaying complex information or addressing customer concerns.
- Adapted quickly to changing inventory or menu items as needed without sacrificing consistency in customer experience.
- Utilized problem-solving skills when addressing unique challenges or special requests from customers while maintaining professionalism.
- Increased transaction speed, effectively reducing long wait times at the counter.
- Assisted customers with product inquiries, guiding them to make informed purchasing decisions.
- Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
- I've done it all: washed dishes, cleared tables, served customers, prepared food, brewed coffee, and even took cash to the bank. I've also worked in the kitchen, cooking off-menu items and managing the stock.
- i provided a friendly manner and gained regular relationships with multiple customers.
- i am able to leave my personal issues at home and come to work with a positive attitude.
- i am a fast learner and able to learn quickly once shown.
- Able to collaborate effectively within a team.
Customer Service Cashier
IGA
01.2010 - 01.2012
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- I also worked with representatives in the shop during stocktaking, such as those from Coca-Cola or cigarette companies.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided training to new employees
Pharmacy Assistant
Priceline Pharmacy
01.2008 - 01.2009
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Sales Associate
Oz Shut Roller Shutters
01.2007 - 01.2008
- built relationships with customers to maintain sales
- I went door-to-door to make sales and was successful.
- The job requires candidates to be driven, enthusiastic, and resilient enough to handle rejection.
- Responsibility entails being out and about alone, making sales and meeting targets.
Education
Cert 3 in Beauty Therapy Services - Beauty Therapy Services
West Coast Tafe
Joondalup2021
No Degree - Buisness
Allffie
Online01.2021
High School Diploma -
West Coast Tafe , Joondalup
Joondalup, WA11.2006
Skills
- high social skills
- quick learner with great common sense
- efficiant and punctual
- great organising skills
- respectful manner
- professionalism and a high work ethic
- Patience and Tolerance
- Memory retention
- Professional Appearance
- Building rapport
Additional Information
I am a self-sufficient woman and mother in her 30s who manages all areas of her life well. I have two older sons, which allows me the flexibility to work any hours. I paused my cleaning business to take time for myself and my children, enjoying a simpler life for a while. Now, I am ready to return to work, and I live just around the corner from this business. I am a happy, kind, and friendly person who learns quickly. I believe I would be a great asset to the team. My hobbies include the beach and other activities like surfing, fishing, and enjoying food. I love embracing new experiences.
Timeline
Professional Domestic Cleaner
Self Employed
08.2021 - 07.2024
Customer Service All Rounder
Cafe Bellicina
01.2018 - 07.2021
Customer Service Cashier
IGA
01.2010 - 01.2012
Pharmacy Assistant
Priceline Pharmacy
01.2008 - 01.2009
Sales Associate
Oz Shut Roller Shutters
01.2007 - 01.2008
Cert 3 in Beauty Therapy Services - Beauty Therapy Services
West Coast Tafe
No Degree - Buisness
Allffie
High School Diploma -
West Coast Tafe , Joondalup
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