Bianca Murray
Rockhampton,QLD
Summary
Organised and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver participant satisfaction and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
11
11
years of professional experience
Work History
APS 4 Planner
National Disability Insurance Agency
09.2022 - 01.2024
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects consistently achieving key performance indicators.
- Trained and supervised staff to complete tasks on time.
- Spearheaded change management initiatives, fostering a culture of continuous improvement throughout the organisation.
- Collaborated with cross-functional teams to align goals and ensure scheme sustainability.
Business Support Officer
National Disability Insurance Agency
03.2021 - 09.2022
- Streamlined internal communications by creating clear channels for information sharing among team members.
- Assisted in preparation of comprehensive reports for senior management, presenting valuable insights for informed decision making.
- Managed multiple tasks simultaneously, ensuring timely completion and adherence to legislative timeframes.
- Maintained database systems to track and analyze operational data.
- Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
- Drove specification, scheduling, status and review processes.
- Developed and maintained key business relationships to support organisational growth, expansion and knowledge.
Multi Centre Coordinator
St Vincent De Paul Society QLD
03.2013 - 05.2020
- Resolved issues through active listening and open-ended questioning.
- Organised events that boosted employee morale and cultivated team spirit within the organisation.
- Built highly-effective retail team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Improved safety procedures to create safe working conditions for workers.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Skills
- Decision-Making
- Data Analysis
- Critical Thinking
- Business Administration
- Conflict Resolution
References
Leeanne Ridley // Assistant Director NDIA // 0436 606 902
Laura Dewson // Assistant Director Remote QLD NDIA // 0436 860 648
Timeline
APS 4 Planner
National Disability Insurance Agency
09.2022 - 01.2024
Business Support Officer
National Disability Insurance Agency
03.2021 - 09.2022
Multi Centre Coordinator
St Vincent De Paul Society QLD
03.2013 - 05.2020
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