Bianca Nicola
Ormond,Vic
Summary
I am a highly skilled professional with extensive experience and formal qualifications in administration, customer service Salon Coordinator/ Receptionist and salon manager. I’m currently look for a Salon Coordinator/Manager/ Receptionist position. After reading the position criteria carefullyI can comfortable in say that I would I have the exact experience that the salon is asking for in at applicant. I am extremely passionate about the hair and beauty industry. I have excellent customer service, excellent communication. And Proficiency in using salon management software and immediate computer skills.. I have Strong organisational abilities and attention to detail, with the capacity to multitask in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
SALON MANAGER/RECEPTIONIST
Kiki Hair Extension
11.2018 - 01.2020
- Served as the first point of contact for clients in the salon and provide reception and telephone support to the salon and its clientele including phone and email bookings
- Handled and processed cash transactions including opening/closing procedures and maintenance of client records
- Assist in opening and closing procedures and checked in and out clients in accordance with the salon procedures
- Ensured that booking procedures are handled effectively to maximize client services
- Provide support for salon stylists and owner by servicing customers and prospects, managing retail products, cleaning and upkeeping the salon, and other administrative duties
- Maintained up-to-date and accurate knowledge of the salon’s products and services
- Assisted with the salon’s marketing strategies including website and social media presence
- Ensured that marketing tools for the salon were on hand and on display
- Worked in conjunction with the management to oversee inventory procedures for salon supplies (retail and dispensary).
DIV 2 NURSE, IN-PATIENT PSYCHIATRIC UNIT
Alfred Hospital
02.2012 - 08.2017
- Provided courteous, high-quality service to patients and members of the public by personally responding to requests for service or making appropriate referrals
- Performed administrative assignments such as filing, answering phones, typing, and completing progress notes in the appropriate system
- Prepared and maintained patient records and produced care plans and risk assessments
- Conducted intake assessments through interviews with patients and relatives to gather case history
- Planned and provided nursing care for patients
- Responded to distressed patients in a non-threatening manner and attempted to understand the source of their discomfort
- Worked with patients' families and carers, to help to educate them and the patient about their mental health problems
- Made nursing diagnoses of the medical and emotional status of patients and recommended treatment options
- Consulted with psychiatrists and other behavioral health staff in designing appropriate treatment plans for clients
- Administered and noted reactions to psychotropic drugs and other medications
- Arranged further medical attention when necessary
- Assisted the client in understanding the nature of emotional disturbances and accepting the need for treatment
- Assisted in maintaining a safe and secure environment for staff and patients
- Maintained patient confidentiality
- Tested for vital signs of pain and ensured treatments of pain
- Documented all patient information on medical charts and followed physician’s written orders
- Maintained accurate records and documentation of patient treatments, immunizations, and laboratory results according to standard medical recordkeeping.
DIV 2 NURSE, MOTHER BABY UNIT AND DAY PROCEDURE UNIT
Masada Private Hospital
01.2011 - 01.2012
- Collaborated with other professional disciplines to ensure effective patient care delivery and achievement of desired patient outcomes
- Effectively interacted with patients and significant others, while maintaining the standard of professional nursing
- Performed the dual role of caring for the infants and educating mothers about care
- Educated and assisted new mothers with physical and emotional needs during the postpartum period, while in the hospital setting
- Delivered care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation, in accordance with established philosophy
- Monitored mother and infant and reported adverse reactions to any treatments or medications being given
- Provided exceptional nursing care to both the mother and infant including, but not limited to, monitoring bonding between mother and infant, taking mother’s and infant’s vital signs, measuring input/output of mother and infant, assisting with breastfeeding and diaper changing, administering medication, and many others
- Recorded all care information concisely, accurately and completely, in a timely manner, in the appropriate format and on the appropriate forms
- Managed patient admission and discharge in compliance with the facility’s process and procedures.
PERSONAL ASSISTANT
Southern Health
01.2011 - 01.2012
- Provided direct staff support to the Manager including receiving and directing/assisting correspondence and visitors, handling telephone calls and inquiries, scheduling and maintaining calendars and appointments, screening, analyzing and preparing responses to incoming correspondence, and handling day-to-day public relations
- Provided full administrative and secretarial support at a senior level to the Manager to ensure the smooth management of daily activities and the most effective use of time
- Handled sensitive and complex issues in a professional and objective manner
- Took initiative as appropriate especially in the Manager’s absence
- Managed information flow between the Manager and other internal stakeholders
- Served as a primary point of direct administrative contact and liaison with other offices, individuals, and external organizations on a range of specified issues; organized and facilitated meetings and meeting preparation as required
- Processed correspondence, ensuring that incoming correspondence was dealt with by the Manager/or on behalf of the Manager, or other staff as appropriate
- Managed and maintained the Manager’s diary and flagged urgent correspondence
- Booked and arranged travel, transport, and accommodation
- Organized events and conferences including catering services
- Maintained office systems, including data management and filing
- Maintained records of contacts
- Managed travel arrangements
- Screened calls, inquiries, and requests, and dealt with them when appropriate
- Organized meetings and ensured that the Manager was well prepared for those meetings by preparing agendas, pre-meeting briefings, and meeting papers
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
HUMAN RESOURCES AND WARD CLERK (AGENCY)
Southern Health Clayton
01.2011 - 01.2012
- Performed routine clerical duties related to the day-to-day operation of the ward service of the Southern Health Clayton, including scheduling appointments, processing forms, providing information, and maintaining detailed records and files
- Answers telephones, takes messages, and responds to inquiries for routine information
- Provided assistance to hospital staff, patients, and their families/visitors, providing information and directions
- Completes and processes forms, form letters, and other records and charts in accordance with established procedures
- Communicated with other hospital divisions including the admission team and medical records office, as needed
- Prepared folders for discharged patients according to policy and ensured that they were maintained in good order
- Documented and arranged transport for patients where necessary
- Kept the workstation tidy and ensured that an adequate supply of stationery was available at all times.
ASSISTANT MANAGER
Pacific Brands
01.2009 - 01.2011
- Led and inspired the team to achieve store sales and KPI targets
- Assisted in the training and development of the team to help deliver on store budgets and KPIs
- Led the team in creating memorable, honest, and empowering customer connections to ensure continued and repeat business
- Assisted in overseeing the store operations including managing and prioritizing large volumes of stock and processing deliveries
- Executed and facilitated visual merchandising in a fast-paced environment, using initiative and quick decision-making to maximize sales opportunities
- Drove a high-performing team culture, committed to providing outstanding customer service at all times
- Collaborated with the Store Manager on operational and Adhoc tasks as required.
ADMINISTRATION COORDINATOR/2IC
AAMI Insurance
04.2006 - 01.2009
- Provided customer service and served as the first point contact for customers in relation to managing claims, booking, etc
- Progressed claims as far as possible on the first call, making things seamless for our Customers
- Managed existing claims to provide support to customers within policy entitlements, organization of repairs & management throughout the claims life
- Reinforced the group's commitment to “Protecting What Matters”
- Liaised with repairers and trades to help progress the claims
- Managed insurance phone queues and assisted with other queues during times of need when possible
- Worked collaboratively with business partners to help them perform their designated tasks
- Attended to client queries, ensuring all queries are responded to in a timely and professional manner and in keeping with established service standards
- Proactively identified client needs and maintained customer data
- Assisted with meeting holistic customer needs and collaborated across channels to meet customer needs
- Developed relationships with intermediaries including Solicitors and Accountants.
SALON MANAGER/RECEPTIONIST
Masci Hair
06.2004 - 03.2006
- Served as the first point of contact for clients in the salon and provide reception and telephone support to the salon and its clientele including phone and email bookings
- Handled and processed cash transactions including opening/closing procedures and maintenance of client records
- Assist in opening and closing procedures and checked in and out clients in accordance with the salon procedures
- Ensured that booking procedures are handled effectively to maximize client services
- Provide support for salon stylists and owner by servicing customers and prospects, managing retail products, cleaning and upkeeping the salon, and other administrative duties
- Maintained up-to-date and accurate knowledge of the salon’s products and services
- Assisted with the salon’s marketing strategies including website and social media presence
- Ensured that marketing tools for the salon were on hand and on display
- Worked in conjunction with the management to oversee inventory procedures for salon supplies (retail and dispensary).
Education
Certificate IV in Nursing Enrolled Division 2 -
Care Training Australia
01.2011
Certificate IV in Pathology Collection -
Care Training Australia
01.2011
Business Administration Certificate I, II, III and IV -
VET Program
01.2007
Skills
- Demonstrated exceptional business acumen in all aspects of the salon industry
- Handled administrative aspects of sales including recorded inventory, accepting customer payments, and inputs daily sales logs
- Acted as liaison between employees and clients to ensure all customer service inquiries, and complaints were handled properly
- Strong knowledge and commitment to health and safety
- Highly motivated and work to achieve goals and deliverables
- Identified best practices and implement process improvements to increase productivity and efficiency
- which enables the effective performance of new tasks with minimum direction and supervision
- Reception and Administration
- Product/Service Knowledge
- Familiarity with the hairdressing and Beauty industry
- Coordination/ Managing
- Client Engagement
- Customer Service
- Stock/Inventory Management
- Marketing Knowledge
- Punctual, reliable and flexible
- Well groomed
- Common sense
- Excellent customer service skills
- Excellent communication skills (phone manner and in person)
- Cash Handling
- Reception POS
- Salon Target Management
- Stock Control
- Social Media Knowledge
- Appointment booking and management
- Computer Competencies
- Health & Safety Compliance
- Well-practiced in performing at a high level of efficiency
Licensespermits
- Full Driver’s License
- Clear Police Check
- Working with Children Check
Attributes
- Consistent professional presentation and pleasant demeanour
- Excellent organisational and time management skills
- A great attitude and strong work ethic
- Attention to detail
- Demonstrating accuracy and quality of work
- Strong positive communication skills and ability to work in team environments
- Capacity to multitask in a fast-paced environment.
- Ability to remain calm in pressured situations
- Be able to follow instructions but also have initiative to perform tasks without instructions.
References
- Maree Rogers, Kiki Hair Extension, Melbourne
- Samantha Bidmaid, Alfred hospital
Timeline
SALON MANAGER/RECEPTIONIST
Kiki Hair Extension
11.2018 - 01.2020
DIV 2 NURSE, IN-PATIENT PSYCHIATRIC UNIT
Alfred Hospital
02.2012 - 08.2017
DIV 2 NURSE, MOTHER BABY UNIT AND DAY PROCEDURE UNIT
Masada Private Hospital
01.2011 - 01.2012
PERSONAL ASSISTANT
Southern Health
01.2011 - 01.2012
HUMAN RESOURCES AND WARD CLERK (AGENCY)
Southern Health Clayton
01.2011 - 01.2012
ASSISTANT MANAGER
Pacific Brands
01.2009 - 01.2011
ADMINISTRATION COORDINATOR/2IC
AAMI Insurance
04.2006 - 01.2009
SALON MANAGER/RECEPTIONIST
Masci Hair
06.2004 - 03.2006
Certificate IV in Nursing Enrolled Division 2 -
Care Training Australia
Certificate IV in Pathology Collection -
Care Training Australia
Business Administration Certificate I, II, III and IV -
VET Program
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