BIANCA NICOLA
Melbourne,Victoria
Summary
Dedicated administrative expert with a focus on enhancing productivity and team dynamics. Extensive experience in executive support, including complex schedule management and confidential information handling. Strong problem-solving and organizational skills facilitate smooth office operations and effective collaboration. Committed to ongoing professional development to maximize organizational impact.
Overview
13
13
years of professional experience
Work History
Personal Assistant to Commercial Developer
SMA Projects Australia
South Melbourne, Victoria
08.2022 - 08.2024
- Scheduling and Time Management: Managing calendars, appointments, meetings, and travel arrangements.
- Communication: Handling emails, phone calls, and correspondence on behalf of the employer.
- Administrative Tasks: Organizing files, preparing documents, and managing data.
- Event Planning: Coordinating meetings, conferences, and other events.
- Travel Arrangements: Booking flights, hotels, and transportation.
- Research and Information Gathering: Conducting research and compiling information as needed.
- Expense Management: Managing and tracking expenses.
- Personal Errands: Running errands and handling personal tasks as requested
Personal Assistant to Commercial Developer
MAB Corporation
Melbourne, Victoria
08.2022 - 08.2024
- Scheduling and Time Management: Managing calendars, appointments, meetings, and travel arrangements.
- Communication: Handling emails, phone calls, and correspondence on behalf of the employer.
- Administrative Tasks: Organizing files, preparing documents, and managing data.
- Event Planning: Coordinating meetings, conferences, and other events.
- Travel Arrangements: Booking flights, hotels, and transportation.
- Research and Information Gathering: Conducting research and compiling information as needed.
- Expense Management: Managing and tracking expenses.
- Personal Errands: Running errands and handling personal tasks as requested
Clinic Coordinator
Hair and Skin By Paul
Cheltenham, Victoria
01.2021 - 03.2022
- Detail and are highly organised.
- Problem solving rather than getting stuck in challenges. natural people
- Person. Warm, friendly, and confident.
- Take pride in your presentation. Immaculately groomed and professional.
- Deliver exceptional client service with a customer-centric mindset.
- High achiever who loves learning and growing
- Thrive in a fast-paced environment while staying proactive during quieter moments.
- Daily Operations – Manage stock, system entries, and online store fulfilment.
- Client Experience – Greet and farewell all guests warmly, ensuring an exceptional journey from start to finish.
- Clinic Coordination – Oversee and optimise clinic bookings to maximise efficiency.
- Client Enquiries – Confidently handle skincare and treatment inquiries
Salon Manager
Kiki Hair Extensions Melbourne
South Yarra, Victoria
02.2019 - 12.2021
- Staff Management: Salon managers are responsible for hiring, training, supervising, and evaluating staff, ensuring they provide high-quality services.
- Scheduling and Operations: They manage the salon's schedule, ensuring efficient use of time and resources, and oversee daily operations to maintain a smooth workflow.
- Customer Service: They ensure a positive customer experience, addressing concerns, and promoting repeat business.
- Sales and Marketing: Salon managers may be involved in promoting the salon's services and products, setting prices, and implementing marketing strategies.
- Inventory Management: They manage inventory, ensuring adequate stock levels of products and supplies.
- Financial Management: They monitor the salon's budget, track expenses, and contribute to profitability.
- Compliance: They ensure the salon complies with all relevant regulations, including occupational health and safety standards.
Psychiatric Nurse
Alfred Hospital
Melbourne, Victoria
02.2012 - 07.2017
- Planning: Conducts intake screenings, evaluations, and develops individualized care plans to address the patient's mental health needs.
- Medication Management: Administers and monitors psychotropic medications, documenting reactions and ensuring safe and effective treatment.
- Crisis Intervention: Provides immediate support and intervention during mental health crises, de-escalating situations and ensuring patient safety.
- Therapeutic Interventions: Implements various therapeutic interventions, such as individual and group therapy, psychoeducation, and behavioral techniques.
- Patient Education: Educates patients and their families about mental health conditions, treatment options, and self-care strategies.
- Case Management: Provides ongoing support and coordination of care, connecting patients with necessary resources and services.
- Collaboration: Works collaboratively with interdisciplinary teams, including psychiatrists, psychologists, social workers, and other healthcare professionals, to ensure comprehensive care.
- Promoting Well-being: Fosters a safe and supportive environment for patients, promoting their overall well-being and recovery.
- Documentation: Maintains accurate and comprehensive records of patient care, including assessments, interventions, and progress notes.
Education
Postgraduate Certificate - Psychiatric nursing
RMIT
Melbourne03.2014
Bachelor of Science (B.S.) - nursing
Deacon University
Burwood02.2011
Skills
- Exceptional customer support
- Effective communication skills
- Strong organizational abilities
- Detail-oriented approach
- Analytical problem solving
- Efficient task management
- Time optimization
- Scheduling appointments
- Professional phone manners
- Document organization
- Travel logistics coordination
- Data management expertise
- Motivated self-starter
- Calendar organization skills
- Flexible and adaptable mindset
- Proficiency in Microsoft Office and GSuite
Timeline
Personal Assistant to Commercial Developer
SMA Projects Australia
08.2022 - 08.2024
Personal Assistant to Commercial Developer
MAB Corporation
08.2022 - 08.2024
Clinic Coordinator
Hair and Skin By Paul
01.2021 - 03.2022
Salon Manager
Kiki Hair Extensions Melbourne
02.2019 - 12.2021
Psychiatric Nurse
Alfred Hospital
02.2012 - 07.2017
Postgraduate Certificate - Psychiatric nursing
RMIT
Bachelor of Science (B.S.) - nursing
Deacon University