Hi, I’m
BIANCA NICOLA
Melbourne,Australia
Summary
Strategic Advisor known for high productivity and efficient task completion. Specialize in policy development, stakeholder engagement, and risk management strategies. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organizational success.
Overview
13
years of professional experience
Work History
SMASouth Melbourne, Australia
PERSONAL ASSISTANT TO THE OWNER
08.2023 - 08.2024
Job overview
- Scheduling and Time Management: Managing calendars, appointments, meetings, and travel arrangements.
- Administrative Tasks: Organizing files, preparing documents, and managing data.
- Communication: Handling emails, phone calls, and correspondence on behalf of the owner.
- Travel Arrangements: Booking flights, hotels, and transportation.
- Expense Management: Managing and tracking expenses.
- Personal Errands: Running errands and handling personal tasks as requested.
- Provided assistance in resolving customer complaints or issues escalated by owner.
MAB CorporationMelbourne, Australia
PERSONAL ASSISTANT TO THE OWNER
08.2023 - 08.2024
Job overview
- Scheduling and Time Management: Managing calendars, appointments, meetings, and travel arrangements.
- Communication: emails, phone calls, and correspondence on behalf of the owner .
- Administrative Tasks: Organizing files, preparing documents, and managing data.
- Event Planning: Coordinating meetings, conferences, and other events.
- Travel Arrangements: Booking flights, hotels, and transportation.
- Personal Errands: Running errands and handling personal tasks as requested.
Nylon SalonRipponlea, Australia
SALON COORDINATOR
11.2021 - 06.2023
Job overview
- Coordinated daily salon operations to ensure outstanding customer experience.
- inventory management product ordering.
- Monitored stock levels in order to ensure adequate supply of materials for day-to-day operations.
- Performed cash handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Resolved guest complaints in a timely manner
- Having impeccable customer service to the customer
Hair and Skin By PaulCheltenham, Australia
CLINIC COORDINATOR
01.2021 - 07.2021
Job overview
- Provided administrative support to clinic staff, such as filing paperwork, maintaining databases, and preparing reports.
- Coordinated with physicians and other healthcare professionals to ensure quality care delivery.
- Assisted in the coordination of patient care services, including scheduling appointments and managing medical records.
- Answered telephone calls from patients seeking advice or assistance with their medical needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Kiki Melbourne Hair ExtensionsSouth Yarra, Australia
SALON MANAGER
02.2019 - 01.2021
Job overview
- Managed daily salon operations and staff scheduling for efficient service delivery.
- Developed marketing strategies to promote hair extension services and attract clients.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Resolved guest complaints.
Alfred HospitalMelbourne, Australia
PSYCHIATRIC REGISTERED NURSE
02.2012 - 07.2017
Job overview
- Administered psychiatric medications under physician supervision.
- Monitored patient vital signs and reported changes to the healthcare team.
- Developed individualized care plans with the multidisciplinary teams.
- Conducted patient assessments to identify mental health needs and risks.
- Documented patient progress , treatment , and Assisted with crisis intervention when needed.
Education
RMIT UniversityMelbourne, VIC
Post-Graduate Certificate from Psychiatric Nursing
University Overview
The description of the education
Deakin UniversityMelbourne, VIC
Undergraduate Degree from Bachelor of Nursing
University Overview
The description of the education
Skills
- Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers
- Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
- Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
- Accurately record issues and data into CRM Vehicle Support System
- Provide an exceptional experience to our customers on a daily basis
References
References available upon request.
Timeline
PERSONAL ASSISTANT TO THE OWNER
SMA
08.2023 - 08.2024
PERSONAL ASSISTANT TO THE OWNER
MAB Corporation
08.2023 - 08.2024
SALON COORDINATOR
Nylon Salon
11.2021 - 06.2023
CLINIC COORDINATOR
Hair and Skin By Paul
01.2021 - 07.2021
SALON MANAGER
Kiki Melbourne Hair Extensions
02.2019 - 01.2021
PSYCHIATRIC REGISTERED NURSE
Alfred Hospital
02.2012 - 07.2017
RMIT University
Post-Graduate Certificate from Psychiatric Nursing
03/2014
Deakin University
Undergraduate Degree from Bachelor of Nursing
12/2011