Bianca Niksic
Linkedin.com/in/bianca-p-890412/,VIC
Summary
Commercially driven Account Manager with extensive experience designing and delivering high-value incentive travel programs and complex multi-destination experiences. Skilled in supplier negotiation, contract management, stakeholder engagement and end-to-end program development, with a strong focus on customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager
The Incentive Lab
Melbourne
04.2023 - Current
- Developed and delivered fully customised incentive programs tailored to diverse client objectives, budgets, and target audiences, carefully aligning destination selection, experiences, and reward structures to drive engagement, performance, and measurable return on investment.
- Led end-to-end development and delivery of multi-destination incentive programs, managing supplier negotiations, contract terms, accommodation allocations and travel components to maximise value and ensure premium guest experiences.
- Proactively identified and resolved on-site challenges in fast-paced environments, implementing immediate, solution-focused actions to maintain event flow, protect client relationships, and ensure a consistently high-quality delegate experience.
- Sourced, evaluated, and negotiated competitive contracts with vendors for event materials, production services, and travel components, leveraging strong industry relationships and commercial awareness to secure favorable terms, maximise value, and mitigate risk.
Producer
Seeker Agency
Balaclava
09.2022 - 04.2023
- Produced events from conception to execution, ensuring seamless guest support services.
- Implemented feedback systems to enhance future event planning processes.
- Researched and selected venues that suited client needs and budgets.
- Coordinated vendor contracts and managed supplier relationships effectively.
- Developed program activities, agendas, and budgets aligned with client requirements.
Senior Event Officer
Australian & New Zealand College of Anaesthetists (ANZCA)
Melbourne
12.2020 - 09.2022
- Strategised transition to virtual format for 2022 Annual Scientific Meeting eight weeks prior to event due to Covid.
- Developed comprehensive run sheets for smooth event execution.
- Coordinated communication with local and international keynote speakers.
- Managed logistics for academic prize winners and coordinated freight interstate and internationally.
- Collaborated with stakeholders to enhance learning opportunities for anaesthetists.
Event Manager
Solterbeck Events
South Melbourne
08.2017 - 12.2020
- Collaborated directly with clients to fulfill event activation requirements for conferences and incentive trips.
- Developed branding and messaging strategies to maximise return on investment.
- Ensured adherence to budget limitations while delivering exceptional experiences for delegates.
- Managed a portfolio of events, ranging from small incentive trips to large conferences with over 2,500 delegates.
- Executed events across diverse industries, including finance, automotive, telecommunications, recruitment, and Australian wine.
Assistant Team Leader
Flight Centre
Broadmeadows
01.2010 - 07.2017
- Assisted in developing strategies to meet overall store commission goals.
- Provided guidance on both simple and complex travel itineraries to align with client preferences.
- Recommended destinations and crafted trip itineraries to fit within client budgets.
- Researched and recommended destinations, accommodations, and activities for clients.
- Developed customised travel itineraries for diverse client needs and preferences.
Education
Bachelor of Business - Tourism & Hospitality Management
La Trobe University
BundooraSkills
- Practiced knowledge of agency, association, and in-house event planning and delivery
- Goal-driven and a collaborative team player who thrives on building trusting relationships with clients and colleagues
- Good at multitasking, working well under pressure, and in dynamic environments
- An organised and valuable team member who also strives to work independently
- Experience in working on small and large-scale events, conferences, and incentives, both domestically and internationally
- Sound computer skills and knowledge of Windows XP and Microsoft Office applications
- Knowledge in the use of Galileo and Travelport Universal Desktop
References
Available upon request.
Certification
- Victorian Certificate of Education (VCE) Certificate & Certificate of Graduation
- Statement of Proficiency; Micros Opera Front Office Software
- Bachelor’s Degree of Business (Tourism and Hospitality Management)
- Certificate III in Tourism (Retail Travel Sales)
- Diploma of Management
Additional Employment & Volunteer Work
- Vinnies Victoria – Soup Van and Brimbank Vinnies volunteer, 2020 - present
- Business Chicks – Event volunteer for Marie Forleo, Sarah Jessica Parker, and 9 to Thrive Summit, 2019
- Myer - Casual sales assistant, 2003 - 2011
Timeline
Account Manager
The Incentive Lab
04.2023 - Current
Producer
Seeker Agency
09.2022 - 04.2023
Senior Event Officer
Australian & New Zealand College of Anaesthetists (ANZCA)
12.2020 - 09.2022
Event Manager
Solterbeck Events
08.2017 - 12.2020
Assistant Team Leader
Flight Centre
01.2010 - 07.2017
Bachelor of Business - Tourism & Hospitality Management
La Trobe University