Experienced and reliable professional with a background in client service, administration, clinic operations and business management. Highly organised with strong attention to detail and a genuine focus on providing a positive experience for clients and maintaining high standards of cleanliness and professionalism. Confident working independently or as part of a team, managing competing priorities, handling confidential information and learning new systems and processes quickly. Adaptable, approachable and dependable, with a strong work ethic and a willingness to take on new responsibilities and challenges.
• Performed advanced body contouring and skin rejuvenation treatments, delivering measurable client outcomes and high satisfaction.
• Conducted in depth consultations and developed personalised treatment plans that increased treatment acceptance and client retention.
• Educated clients on realistic expectations and long-term care, reducing follow up concerns and improving compliance.
• Drove treatment sales and consistently met clinic KPIs through targeted recommendations and follow through.
• Oversaw daily clinic operations, inventory control and workflow to ensure efficient service delivery and resource availability.
• Maintained high hygiene, safety and treatment standards to ensure a clean, safe and professional environment.
• Co-owned and managed the day to day operations of a busy hospitality business.
• Worked across all areas of the business, including barista duties, food and beverage service, waitressing and customer service.
• Managed stock ordering, inventory, cash handling, EFTPOS and daily business administration.
• Supervised staff, prepared rosters and supported training to maintain smooth day to day operations.
• Provided friendly and efficient customer service while managing multiple responsibilities in a fast paced environment.
• Maintained high standards of cleanliness, food safety, presentation and workplace organisation.
• Assisted with opening and closing procedures and took responsibility for resolving day to day operational issues.
• Provided a wide range of professional beauty treatments, including body and facial waxing, facials, microdermabrasion, chemical peels, spray tanning and brow services.
• Conducted client consultations and provided personalised treatment and skincare recommendations.
• Managed client bookings, phone enquiries, payments and general computer-based administration.
• Maintained accurate client records and ensured a professional, welcoming and organised treatment environment.
• Delivered attentive customer service while maintaining high standards of hygiene, presentation and client care.
First Aid & CPR Certification
RSA (Responsible Service of Alcohol)
NDIS Worker Screening Check — In Progress
Advanced Body Contouring & Skin Treatment Training