Bianca Pizzoferrato

• Administers end-to-end payroll cycle, utilising cashflow software for accurate payment calculations.
• Distributes employee payment slips and processes wages with superannuation contributions, ensuring timely and accurate payments.
• Manages recruitment process posting job advertisements, conducting phone screenings, and scheduling second-round interviews.
• Conducts police checks and drafts employment contracts, facilitating completion of hiring processes.
• Assists Finance Manager in reconciling incoming and outgoing expenditures, calculating PAYG and GST owed, and resolving discrepancies to maintain compliance with ATO regulations.
• Coordinates inventory management by tracking shipments, recording receipts, and liaising with vendors to resolve discrepancies.

• Managed all client inquiries across multiple channels, enhancing response effectiveness and client satisfaction.
• Cultivated and recalibrated client relationships through strong effective communication and issue resolution, strengthening client engagement and trust.
• Developed metric reports and graphs utilising excel to provide quantitative and qualitative data across the e-commerce department, drawing insights on consumer trends and enhancing decision-making to improve marketing techniques across digital platform.
• Partnered with Finance Manager developing a cloud-based framework for AU and UK leadership teams to implement CPIs, RRP's and gradings to launch and sustain the national buy-back initiative across AU.
• Inducted and mentored newly hired employees on company best practices and behavioral codes of conduct ensuring compliance with company standards.
• Facilitated ongoing training to in-store teams on the company's B-Corp Made to Last manifesto principles and global repairs initiative, enhancing comprehension of policies to improve client interactions and increase sales.
• Managed logistics for monthly events, establishing and maintaining relationships with key stakeholders, ensuring overall event concepts and themes were aligned to current brand campaign.
• Identified operational efficiencies leading to cost savings and waste reduction, increasing profitability across the operations department.
• Directed quarterly stock takes across all site locations, ensuring stock integrity strategy was aligned to the organisation's operational goals.

Additional experience involved collaborating with diverse teams, strengthening creativity of merchandising initiatives.

• Oversaw the implementation of merchandising strategies and ensured compliance with global directives across leading national and globally recognised retailers.