Summary
Overview
Work History
Skills
Attributes
Education and Professional Development
Licences And Permits
Interests
Timeline
Generic

Bianca Placucci

West Croydon

Summary

Experienced and proactive Executive Assistant and Administrative Professional with over 10 years of providing high-level support to senior executives across diverse sectors. Proven ability to manage complex calendars, coordinate meetings and travel, handle confidential communications, and streamline office operations for executive leadership.

Exceptional communicator with strong skills in stakeholder engagement, multitasking, and anticipating executive needs. Adept at maintaining professionalism under pressure, managing competing priorities, and ensuring seamless daily operations. Recognised for discretion, attention to detail, and a proactive, solutions-focused approach. Committed to supporting leadership success through integrity, initiative, and operational success.

Overview

17
17
years of professional experience

Work History

PERSONAL ASSISTANT/OFFICE MANAGER

Axios
01.2022 - Current
  • Provide structured support to the CEO and general secretarial support to directors and the senior management team.
  • Provide calendar management to CEO and Directors.
  • Preparation and distribution of director’s meeting agenda and minutes with an appropriate understanding of the sensitivity and confidentiality of the information contained.
  • Prepare and set up demonstrations for sales meetings.
  • Event management.
  • Provide travel assistance by booking flights, accommodation and other related travel matters.
  • Preparation of staff meeting agendas, minutes and chair meetings in supervisor’s absence.
  • Provide support with HR tasks such as assisting with recruitment, inductions and undertake interviews.
  • Support the sales team by liaising with potential clients, preparing online demonstrations and the issuing of proposals.
  • Ensure employees are properly informed about matters relating to the general office environment, including safety, supplies, closures, etc.
  • Assist in creating a positive office culture, work to enhance internal and external business relationships by exemplifying diversity, inclusion, and professionalism.
  • Actively contribute to the social committee by facilitating culturally diverse social events to maintain a positive culture and work environment.
  • Provide administrative support to various departments as required ensuring smooth workflow and positive results.
  • Maintain effective feedback aimed to improve the quality of work processes and individual work practices.

ADMINISTRATION OFFICER

Department of Education, Skills and Employment
01.2021 - 01.2022
  • Management of reception area within the tender assessment centre, enforcing departmental security protocols to safeguarded sensitive information.
  • Management of confidential files, including the issuing and storing of tender materials.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.

CHILD AND YOUTH WORKER

Baptist Care SA
01.2016 - 01.2021
  • Supported and empowered vulnerable children and youth by coordinating day-to-day running of a residential placement and programs.
  • Promoted behavioural change and personal growth of children and youth having difficulties as a result of social, emotional, physical or cognitive delays.
  • Supported youth to achieve established goals using strengths-based approach.
  • Maintained rigorous reporting processes and ensured a high level of duty of care.
  • Contributed to multidisciplinary teams, offering insights to improve holistic care approaches for youth.
  • Advocated for client needs within various systems, such as schools, courts, and social service agencies.
  • Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
  • Coordinated family visits, medical appointments and therapy sessions for children and youth.
  • Provided crisis intervention services, ensuring safety and well-being of children in emergency situations.

ADMINISTRATIVE OFFICER

The Royal Adelaide Hospital & The Queen Elizabeth Hospital, Outpatient Services Department
01.2016 - 01.2018
  • Prepared and compiled medical reports to support doctor and patient appointments, ensuring accuracy and readiness of clinical documentation.
  • Coordinated patient communications across multiple channels (face-to-face, phone, email), ensuring accurate completion of duties in line with outpatient service procedures.
  • Provided excellent support to stakeholders, including contractors and clients, maintaining clear and timely communication.
  • Managed patient billing registration and maintenance for veteran and non-Medicare patients in the Central Adelaide Local Health Network systems.
  • Scheduled and coordinated appointments, ensuring accurate timing and triaged urgency categories were maintained.
  • Collected, tracked, and returned hard copy patient records in compliance with area-specific requirements.
  • Prepared accurate, timely reports and information requests, ensuring high-quality and professional communication.
  • Managed rescheduling of cancelled appointments to optimise clinic schedules and minimise disruptions.
  • Coordinated the attendance of support staff, visitors, interpreters, and security to ensure smooth operational logistics.

COMMUNITY REHABILITATION SUPPORT WORKER

Neami National – Crisis Respite
01.2014 - 01.2016
  • Successfully built strong, trust-based relationships with consumers by delivering practical, person-centered support that promoted safety, wellbeing, and recovery.
  • Collaborated within a holistic framework ensuring the needs of consumers, family, carers and other members of the community.
  • Developed effective partnerships with the Clinical Crisis Team and community services to deliver coordinated, high-quality care tailored to individual consumer needs.
  • Liaised with emergency department clinical staff to facilitate referrals and assess suitability for services, ensuring timely and appropriate support.
  • Led comprehensive risk assessments and personal safety evaluations in both residential and outreach settings to inform care planning and mitigate risks.
  • Actively contributed to team reflection, decision-making, and service improvement through regular participation in meetings, supervision, and professional development.
  • Demonstrated flexibility and emotional intelligence by adapting communication and engagement strategies to effectively support individuals from diverse backgrounds.

EXECUTIVE SERVICES OFFICER/PROGRAM MANAGEMENT COORDINATOR

Office of the Chief Executive Officer, Health Workforce Australia
01.2012 - 01.2014
  • Successfully managed the Director, Coordination and Strategic Policy’s diary, travel arrangements, and scheduling needs, and ensured seamless day-to-day operations across the OCEO team.
  • Provided high-level support to the Executive Assistant to the CEO, contributing to the smooth delivery of executive priorities and time-sensitive tasks.
  • Acted as Executive Assistant to the CEO during periods of annual leave, serving as a trusted subject matter expert and maintaining business continuity at the executive level.
  • Delivered confidential and timely support to the CEO, including managing sensitive correspondence, prioritising communications, and providing a quality assurance service by editing all correspondence going into CEO for approval.
  • Developed and implemented process improvements to enhance communication flow and prioritise key issues, while fostering strong relationships with internal and external stakeholders.
  • Proactively handled inquiries from HWA staff and Ministerial offices, contributing to the management of confidential, sensitive, and urgent matters with discretion and professionalism.
  • Collaborated with OCEO staff on day-to-day matters as directed and contributed to maintenance of cohesive work environment by actively supporting a team-based approach.
  • Served as a panel member for recruitment within the Office of the CEO, contributing to fair and informed hiring decisions.
  • Coordinated the collation, formatting, review, and approval of HWA Work Plan reports for program managers, the Executive, Board, and external stakeholders.
  • Provided end-to-end meeting support for PMO-related initiatives, including scheduling, agenda development, minute-taking, and IT/room setup.
  • Supported the implementation of PMO initiatives, including project management software rollout, enhanced training programs, and strategic program development across HWA.

EXECUTIVE ASSISTANT

Health Workforce Australia
01.2011 - 01.2012
  • Served as a primary point of contact between executives, staff, clients, and external partners, ensuring clear and professional communication at all levels.
  • Managed the flow of information and maintained executive calendars, coordinating meetings with accuracy and efficiency.
  • Delivered high-level diary and email management, including preparation of materials and documentation for executive meetings and appointments.
  • Provided confidential and comprehensive administrative support, including scheduling, travel coordination, and preparation of end-of-month reporting.
  • Oversaw the secure handling of sensitive financial information, ensuring confidentiality and compliance.
  • Prepare weekly, monthly or quarterly clear and concise reports to support executive decision-making.
  • Took on office management responsibilities, including monitoring and maintaining office supply inventory to support daily operations.

RECEPTIONIST AND OFFICE ADMINISTRATOR

Health Workforce Australia
04.2011 - 07.2011
  • Established effective systems and processes to enable reception and its duties run efficiently and effectively.
  • Provided exceptional reception duties including taking accurate messages and enquiries efficiently.
  • Provided assistance in administration and maintenance of comprehensive company records.
  • Maintained high professional and ethical profile in accordance with company standards.
  • Established effective and meaningful customer service communication.
  • Successfully adapted and responded to change by prioritising teamwork in line with time and quality standards.
  • Undertook general reception duties including screening and distributing of incoming calls as well as meeting and greeting visitors.
  • Conducted highly effective meeting coordination including agendas, catering and minute taking.
  • Continuously improved office procedures, communications and support to ensure highest level of service.
  • Ensured office environment is professionally presented and adequately equipped.
  • Provided high quality administrative support to the Project Managers through the compilation, formatting and submission of project reports, tenders and proposals.
  • Supported Regional Manager with HR duties, including coordinating the recruitment process.

CORPORATE RECEPTIONIST/CLERICAL ASSISTANT

Hansen Yuncken Pty Ltd.
03.2008 - 07.2010
  • Provided comprehensive administrative support to staff and senior management, contributing to the delivery of high-quality, timely services across departments.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
  • Supported the Estimating/Cost Planning division in meeting tight deadlines, prioritizing tasks to ensure project success.
  • Coordinated the procurement of office supplies, managed mail and courier services, and liaised with contractors to ensure smooth logistics and timely delivery of materials.
  • Facilitated the successful setup and execution of Board meetings, including overseeing catering arrangements and other event logistics.
  • Managed document storage and retrieval procedures, ensuring compliance with company protocols and improving overall efficiency in information management.
  • Delivered high-quality induction and accommodation support for new staff, ensuring a smooth transition and enhancing onboarding experiences.
  • Built and maintained strong relationships with clients and responded to general inquiries, providing clear and timely updates regarding various company projects.

Skills

    Executive support

    Microsoft office proficiency

    Travel coordination

    Project coordination

    Team collaboration

    Discretion and confidentiality

    Calendar management

    Document preparation

    Event planning

    Administrative Management

    Quality assurance

    Customer service

    Strong communication skills

Attributes

  • High degree of professionalism, ethics and personal integrity.
  • Tenacious with analytical mindset, reliable judgment and keen attention to detail.
  • Strong and effective strategic thinking, decision making and problem-solving abilities.
  • Flexible and able to handle multiple and/or changing priorities and deadlines.
  • Excellent networker and facilitator, with strong negotiation skills.
  • Committed to delivering results in a dynamic environment.

Education and Professional Development

  • Provide First Aid, 2025
  • Tips for Leading Yourself, 2024
  • Master Microsoft Outlook, 2024
  • Communicating with Executives, 2023
  • Strategic Thinking Tips to Solve Problems and Innovate, 2023
  • Foundations of Diversity, Equity, Inclusion, and Belonging, 2022
  • Creating a Culture That Inspires Your Employees, 2021
  • Cultural Awareness Baptist Care SA, 2020
  • Security, Fraud and Compliance Awareness Training Security Risk Management Australia, 2018
  • Business Writing Board and Ministerial Writing Workshops, Wendy Tims Consulting, 2018
  • Mental Health and the Workplace, Positive Psychology The Institute of Public Administration Australia, 2017
  • Diploma of Counselling Australian Institute of Professional Counsellors, 2017
  • Mechanics of Government Institute of Public Administration, 01/01/12
  • Essentials for Executive Assistants and Personal Assistants Advanced The Institute of Public Administration Development Course, 2012
  • Indispensable Personal Assistant Skillpath Seminars, 2012
  • The Conference for Women Skillpath Seminars, 2012
  • Dealing effectively with Employee Behaviour Skillpath Seminars, 2012
  • Essentials of Credibility, Composure and Confidence Skillpath Seminars, 2012

Licences And Permits

  • National Police Certificate, 01/01/21
  • Positive Psychometric Assessment suitability, 01/01/19
  • DCSI Clearance - Child Related Employment Screening, 01/01/19
  • Child Safe Environments Certificate, 01/01/15
  • Baseline Security Clearance - Australian Government Security Vetting Agency, 01/01/12

Interests

  • Avid Reader
  • Gym and Fitness
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Photography
  • I enjoy cooking for friends and family gatherings cultural attractions in a new destination
  • I enjoy cooking for friends and family gatherings

Timeline

PERSONAL ASSISTANT/OFFICE MANAGER

Axios
01.2022 - Current

ADMINISTRATION OFFICER

Department of Education, Skills and Employment
01.2021 - 01.2022

ADMINISTRATIVE OFFICER

The Royal Adelaide Hospital & The Queen Elizabeth Hospital, Outpatient Services Department
01.2016 - 01.2018

CHILD AND YOUTH WORKER

Baptist Care SA
01.2016 - 01.2021

COMMUNITY REHABILITATION SUPPORT WORKER

Neami National – Crisis Respite
01.2014 - 01.2016

EXECUTIVE SERVICES OFFICER/PROGRAM MANAGEMENT COORDINATOR

Office of the Chief Executive Officer, Health Workforce Australia
01.2012 - 01.2014

RECEPTIONIST AND OFFICE ADMINISTRATOR

Health Workforce Australia
04.2011 - 07.2011

EXECUTIVE ASSISTANT

Health Workforce Australia
01.2011 - 01.2012

CORPORATE RECEPTIONIST/CLERICAL ASSISTANT

Hansen Yuncken Pty Ltd.
03.2008 - 07.2010

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Bianca Placucci