Bianca Reynolds
Merriwa,WA
Summary
Compassionate and outcome-focused Community Support Professional with 7+ years’ experience across disability services, education support, child development, inclusion coordination and senior leadership. Known for commitment and a holistic approach to building safe, empowering environments for individuals of all ages and abilities. Experienced in managing teams, planning inclusive programs, navigating compliance, and supporting diverse needs in school and care settings. Passionate about ongoing learning, trauma-informed practices, and making meaningful contributions within the community education sector.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager
TheirCare
04.2025 - Current
- Lead 12 services ensuring compliance and operations – consistent support
- Inclusion support strategies and behavioural plans for children with complex needs
- Serve as Nominated Supervisor and Educational Leader across multiple 12 services
- Mentor and coach coordinators and staff to ensure consistent program delivery
- Develop structured observation-based support plans and progress documentation
- Foster relationships with schools, parents, and community partners
- Maintain compliance with child safety policies and continuous quality improvement
Coordinator / Mentor Coordinator
TheirCare
04.2024 - 04.2025
- Staff Management
- Program Development
- Children Safety
- MTOP - Quality Areas
- Service Operations
- Time Management within the service session times
- Behavioural Reports
- Liaising with Schools, Families and external vendors
- Event organising
Disability Support Worker
Partners in Care Co
09.2023 - 04.2024
- Provided in-home and community-based support to clients with disability and mental health needs
- Assisted clients with personal care, physio, daily tasks, and emotional support
- Transported clients safely to appointments and social activities
- Maintained accurate case notes and contributed to care planning
- Supported access to essential services, housing, and funding pathways
Education Support Officer
Hastings Public School
10.2023 - 12.2023
- Supported students with diverse learning needs in classroom and playground settings
- Delivered 1:1 tutoring and group assistance aligned with teacher-developed strategies
- Encouraged engagement and built student confidence in daily tasks
- Monitored student wellbeing and collaborated with teaching staff to adjust supports
Receptionist & Sales Support
HEM Property
08.2021 - 05.2023
- Delivered professional front-desk service, managed legal documents and scheduling
- Supported sales team with customer relationship management and communications
- Assisted in office operations including reporting, filing, and administrative coordination
2IC / Senior Café Staff
Bookface Café / PEAKFACE COLAB
01.2016 - 01.2021
- Trained new team members and managed end-of-day operations
- Delivered exceptional customer service and handled all POS transactions
- Assisted in food prep, stock control, and café coordination
- Completed Certificate III in Hospitality
Education
Certificate III - Education Support
TAFE NSW
Certificate III - Certificate III Hospitality
HGT Australia
Port Macquarie 01-2017
Certificate of Real Estate Registration - Real Estate
NSW Real Estate
Port Macquarie 01-2019
Skills
- Team Leadership & Staff Supervision
- Case Reporting & Behavioural Plans
- Program Planning & Activity Design
- Emotional Regulation & Trauma-Informed Practice
- Strong Communication & Interpersonal Skills
- Microsoft Office / Teams / Case Notes
- Flexible & Adaptable / Time Management
- Staff Management
- Staff Scheduling
- Inclusion & Disability Support
- Child Development & Education Assistance
- Relationship Building and Management
- Team Development
- Goals and Performance
Certification
- Trauma-Informed Practice Training
- ADHD, Autism, and PDA Training
- Neurodivergent-Affirming Strategies (Child Mental Health)
- First Aid Certificate – Valid until 2025
- WA Working With Children Check – Valid 2024-2028
Timeline
Area Manager
TheirCare
04.2025 - Current
Coordinator / Mentor Coordinator
TheirCare
04.2024 - 04.2025
Education Support Officer
Hastings Public School
10.2023 - 12.2023
Disability Support Worker
Partners in Care Co
09.2023 - 04.2024
Receptionist & Sales Support
HEM Property
08.2021 - 05.2023
2IC / Senior Café Staff
Bookface Café / PEAKFACE COLAB
01.2016 - 01.2021
Certificate III - Education Support
TAFE NSW
Certificate III - Certificate III Hospitality
HGT Australia
Certificate of Real Estate Registration - Real Estate
NSW Real Estate
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