Summary
Overview
Work History
Education
Skills
References
Timeline
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Bianca Sinkovic

Summary

I am a motivated and dedicated professional with proven leadership, analytical skills, and a strong work ethic. Possessing a proactive approach to problem-solving and a commitment to achieving organisational goals. Combining my skills to have recently acquired Greener Cleener and assumed the role of director. Leveraging strong entrepreneurial acumen and a proven track record of driving growth and profitability, I am committed to spearheading the company's expansion and solidifying its position in the market.

Overview

4
4
years of professional experience

Work History

Director

Greener Cleener
05.2024 - Current
  • Oversee all operations: As the sole director participating to this eco-friendly cleaning company, I Manage a team of 3 employees and external contractors
  • I take responsibility for setting and achieving operational goals, ensuring efficient workflow, and maintaining high standards of service delivery
  • Handle all bookkeeping: Including payroll, timesheets, customer relations, and employee management single-handed
  • Utilise accounting software, Xero to accurately maintain financial records to optimise efficiency
  • Ensure the use of green cleaning products through our self-developed cleaning products: This minimises environmental impact and accommodates customers who cannot be exposed to harsh chemicals
  • Continuously research new eco-friendly solutions, negotiating favourable terms with suppliers to maintain cost-effectiveness
  • Develop training programs and conduct check-ins to ensure all employees are well-versed in cleaning techniques and adhere to best practices
  • Developed high-quality teams by providing mentorship, guidance, and opportunities for professional growth.
  • Liaise closely with customers: Fostering long-term relationships built on trust and open communication
  • Conduct regular check-ins to gather feedback, address concerns, and ensure their evolving needs are met with tailored solutions.

Utilities Expert

Compare Club
06.2023 - 05.2024
  • Analyse and Monitor team performance: Utilised data analysis techniques to diagnose and monitor team performance on a daily basis
  • Implemented strategies to realign focus, ensuring performance levels
  • Support management in record keeping: Proactively supporting management in their record keeping and organisation through the formulation of spreadsheets for data collection based on my past experience
  • Provide guidance on customer inquiries: Offering guidance and assistance to team members in effectively managing and resolving complex customer inquiries and issues
  • Shared expertise and best practices to enhance customer service delivery and satisfaction
  • Coaching agents for continuous development: Executed coaching, feedback and guidance to support team members for their continuous development
  • Provided constructive feedback and support to help individuals improve performance against metrics
  • Uphold positive compliance culture: Encouraged and upheld a positive compliance culture and result within the team through leading by example
  • Addressed any concerns from agents and implemented training focuses to improve standards
  • Team culture and cohesion: Conducted regular team huddles to foster a cohesive positive mindset to keep agents driven to reach targets
  • Facilitated open communication and collaboration among agents
  • Deliver Training Initiatives: Created and delivered a number of presentations to the vertical as part of an ongoing initiative aimed at fostering cross-selling behaviours across various departments
  • This ensured continuous training and support for all involved, enhancing their abilities to improve this metric over time.

Sales Mentor

HQ Direct
11.2022 - 06.2023
  • Cultivated relationships and personalised experience: Building strong relationships with supporters of not-for-profits, delivering personalised experiences
  • Prospected new customers by addressing queries and explaining benefits, while exceeding sales targets across various event spaces
  • Effective face-to-face advertising: Executed memorable face to face advertising, using non-verbal communication skills to enhance credibility and overcome objections
  • Leadership and training: Organised and led team roadtrips, fostering collaboration and team bonding
  • Provided coaching and training to team members, tracking KPIs and conducting performance reviews
  • Raised over $375,000 for not-for-profits.

Professional Wait Staff

The Fishes Inn
03.2022 - 10.2022
  • Location: The role was undertaken in Oxford, England after obtaining a working holiday visa in the United Kingdom at the beginning of 2022
  • Providing High-Caliber Customer Experience: Ensured that every diner received an exceptional dining experience, demonstrating professionalism and attentiveness to their needs
  • Maintaining Composure Under Pressure: Demonstrated resilience and maintained a strong work ethic in high-pressure situations, such as during busy periods or when handling challenging customer requests.
  • Assisted with the bookeeping of the restaurant chain with strong attention to detail and ability to meet deadlines

Accountant

SV Partners Insolvency
01.2020 - 02.2022
  • Managed Bankruptcy and Liquidation processes: Took charge of all aspects of bankruptcy and liquidation cases, overseeing every stage from initiation to resolution
  • This included handling debtor and creditor inquiries with professionalism and efficiency, ensuring all parties were informed and satisfied with proceedings
  • Investigated breaches of Corporations Law: Diligently investigated potential breaches of Corporations Law by company directors, analysing financial records and addressing issues with stakeholders
  • Performed data entry: Utilised accounting software including QuickBooks, MYOB and Xero, to input and maintain financial data accurately
  • Conducting detailed investigations: Conducted thorough investigations into the background of insolvency issues, including preference claims, trading whilst insolvent and the day to day business of the business
  • Uncovered crucial information to support legal proceedings and inform decision-making
  • Trained new graduates: Took on a mentoring role, providing comprehensive training to a number of new graduates on various aspects of the job
  • This included report writing, completion of investigations, ASIC submissions and other company procedures.

Education

Bachelor of Business (Professional Accountancy) -

RMIT University
12.2023

Year 12 VCE Certificate -

Lakeview Senior College
01.2017

2015 -

Certificate III in Business

Skills

  • Highly analytical
  • Strategic Planning
  • Verbal and written communication
  • Operations Management
  • Adaptability
  • Leadership
  • Goal orientated
  • Financial Analysis
  • MS Office Suite

References

Upon request

Timeline

Director

Greener Cleener
05.2024 - Current

Utilities Expert

Compare Club
06.2023 - 05.2024

Sales Mentor

HQ Direct
11.2022 - 06.2023

Professional Wait Staff

The Fishes Inn
03.2022 - 10.2022

Accountant

SV Partners Insolvency
01.2020 - 02.2022

Bachelor of Business (Professional Accountancy) -

RMIT University

Year 12 VCE Certificate -

Lakeview Senior College

2015 -

Certificate III in Business

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Bianca Sinkovic