Bianca Slivka
Hillcrest,QLD
Summary
I am a passionate second-year law student aiming to transition from retail into the legal industry. I have one year of experience in management, retail, and administrative tasks, and I am looking to develop these skills further. I am successful at multitasking, meeting deadlines, maintaining records and scheduling, and being results-driven to grow individual and team results.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Coles
Springfield, QLD
02.2022 - Current
- Processed refunds, returns and exchanges efficiently.
- Maintained accurate records of orders, returns, exchanges and payments.
- Satisfied customers with quick, accurate service under tight deadlines.
- Assisted teammates with daily tasks during peak periods.
- Assisted in selecting items according to customer preferences.
- Responded promptly to customer inquiries via phone or email.
- Greeted customers and provided excellent customer service.
Online In Charge
Coles
Springfield, QLD
03.2023 - 04.2024
- Assisted in developing departmental goals and objectives that support organizational initiatives.
- Analysed customer feedback data to understand customer needs better.
- Reviewed weekly sales reports and identified areas for improvement in order to increase profit margins.
- Delegated work to staff, setting priorities and goals.
- Conducted performance reviews and provided feedback.
- Efficiently handled diary management by scheduling training modules, managing team members' leaves, and organizing necessary meetings.
Education
Bachelor of Laws (Honours) -
Queensland University of Technology
Brisbane, QLDBachelor of Justice/Bachelor of Laws (Honours) -
Queensland University of Technology
Brisbane, QLDSkills
- Legal Research
- Delivery Management
- Leadership
- Relationship Building
- Customer Service
- Phone etiquette
- Communication
Accomplishments
- Number 1 online team in QLD overall for Click & Collect.
- 5 weeks in a row, the best-ranked online team in the region.
- 4 weeks in a row top online teams overall in QLD for Tell Coles score.
Timeline
Online In Charge
Coles
03.2023 - 04.2024
Online Personal Shopper
Coles
02.2022 - Current
Bachelor of Laws (Honours) -
Queensland University of Technology
Bachelor of Justice/Bachelor of Laws (Honours) -
Queensland University of Technology