Bianca Tachdjian

• Co-Franchisee (2021-January 2026) and Hotel Manager (2018-2021) at Quest Ivanhoe, providing strong leadership across all operational and commercial areas

• Lead and motivate a high-performing team of 15–20 staff through effective recruitment, training, performance management and culture development

• Drive revenue growth through strategic yield optimisation, rate management and proactive sales initiatives

• Business Development Manager for the hotel, managing corporate accounts, local partnerships and long-term client relationships

• Responsible for full P&L management, budget development, forecasting and cost control

• Deliver exceptional guest service by embedding a “home away from home” culture across all departments

• Partial Lead on hotel refurbishment management, coordinating stakeholders, timelines, contractors and operational continuity

• Strong stakeholder management across owners, corporate clients, suppliers and local network partners

• Advanced user of Quest-preferred systems including Salesforce, SiteMinder, RMS, GDS and Lanyon

• Passionate advocate for Quest’s core values with a proven ability to lead by example

Leading and training a team of 15 team members, through operations, sales, business development, profit and loss analysis and reporting, cost management with net profit growth as a primary focus, human resource management in line with National Hospitality Award requirements, guest experience management and adhering to Quest Best Practices. (Corporate owned property)

Property openings and training across 80 properties in Australia for franchisees and staff, Change of ownership administration including handover process and training, Analysing the needs of multiple businesses in the network and preparing reports at the request of management, catering training sessions to closed group participants including classroom training and one-on-one training, property relief management from operations to business development.

Director of Sales and Marketing, revenue management, guest and client relationship management, business planning and production, rate and performance analysis, seek and retain new and existing cliental.

Making and maintaining guest reservations and requests, revenue management and rate strategist, managing group reservations and converting enquiries, global distribution and online booking tool management.

Greet and register incoming and outgoing guests, process guest folios and collect payment, admin management during cash handling process, looking after guest requests and concierge duties, on going communication with internal and external stakeholders.