Summary
Overview
Work History
Education
Skills
Attributes
Additionalinformation - Certificates
Personal Information
References
Timeline
Generic

Bianca Van Doren

ARMSTRONG CREEK,Australia

Summary

Having worked in customer service in the banking sector for 18 years I am a professional who is enthusiastic, self-motivated and possess a willingness to learn. Being in customer service has given me strong people skills, particularly working in a team environment with people of all ages. I enjoy being around people and I always strive to be the best I can be. I am an excellent communicator and am highly organized with excellent time management skills. All work is completed efficiently and in a timely manner and I thrive in a fast paced working environment. I also liaise with managers, supervisors, employees and external customers and have previously trained staff in my current role in the branch.

Overview

30
30
years of professional experience

Work History

Receptionist

Ryman Highton Retirement Village
06.2021 - Current
  • Greeting of Residents & Visitors
  • Signing in of Visitors following Strict Covid Guidelines
  • Signing in of Contractors / Trades
  • Answering of phone calls
  • Responding to Village emails
  • Banking / Petty Cash
  • Ordering of Stationery / Cleaning Products / Staff Uniforms
  • Admission of Residents to Village Care Centre
  • Recruitment
  • Assisting Village Manager with any tasks given
  • Monitoring of Never Alone System and Emergency Alarms
  • Maintaining Emergency Response Folders
  • Maintaining Emergency Go Kit
  • Maintaining Maintenance Register
  • Handling of Residents Complaints
  • Handling of Staff enquiries (pay, leave etc)
  • General Cleaning of Reception Area

Porter

Ryman Highton Retirement Village
01.2021 - 06.2021
  • Thorough daily cleaning of 2 Villas as per Covid requirements
  • General Administration tasks
  • Greeting Residents and assisting/resolving enquiries
  • Signing in and Covid checking visitors
  • Available to Answer Emergency Call alarms from residents
  • Administer first aid if and when required
  • Answering of phone calls
  • Assisting residents with small tasks as required
  • Maintaining stock levels of necessary stationary

Senior Customer Service Officer

Bendigo Bank
12.2019 - 12.2020
  • Supervise staff
  • Train new staff in cash handling and banks computer systems and programs
  • Ensuring all staff training is up to date
  • Reconcile monthly suspense accounts and branch filing/paperwork
  • Identify customer needs and help them reach their goals by offering banking solutions relevant to their lifestyle
  • Conduct customer calling programs to meet growth expectations of the branch
  • Build relationships with new and existing small business customers
  • Provide assistance to team members
  • Assist with day to day operations within the branch
  • Serving of customers at the front counter
  • Handling of customer complaints
  • Answering phone calls and booking appointments
  • Daily cash handling and balancing of drawer
  • Quoting and selling of Insurance products
  • Stationery stock control and ordering
  • General cleaning duties
  • Organizing of branch maintenance and payment of invoices
  • Satisfactory completion of daily Branch Operation tasks list including ensuring all risk and compliance guidelines are being adhered to at all times
  • Archiving
  • Contributing to branch goals and meeting of KPI's, targets and opportunities
  • Opening and closing of branch including arming branch alarm/security systems
  • Monitoring and actioning of branch mailbox
  • Organizing fundraising days/branch promotions

Customer Service Officer

Bendigo Bank
06.2002 - 12.2019
  • Supervise staff
  • Train new staff in cash handling and banks computer systems and programs
  • Ensuring all staff training is up to date
  • Reconcile monthly suspense accounts and branch filing/paperwork
  • Identify customer needs and help them reach their goals by offering banking solutions relevant to their lifestyle
  • Conduct customer calling programs to meet growth expectations of the branch
  • Build relationships with new and existing small business customers
  • Provide assistance to team members
  • Assist with day to day operations within the branch
  • Serving of customers at the front counter
  • Handling of customer complaints
  • Answering phone calls and booking appointments
  • Daily cash handling and balancing of drawer
  • Quoting and selling of Insurance products
  • Stationery stock control and ordering
  • General cleaning duties
  • Organizing of branch maintenance and payment of invoices
  • Satisfactory completion of daily Branch Operation tasks list including ensuring all risk and compliance guidelines are being adhered to at all times
  • Archiving
  • Contributing to branch goals and meeting of KPI's, targets and opportunities
  • Opening and closing of branch including arming branch alarm/security systems
  • Monitoring and actioning of branch mailbox
  • Organizing fundraising days/branch promotions

Console Operator

BP Waurn Ponds
01.2002 - 06.2002
  • Customer service
  • Food preparation and sales
  • General cleaning
  • Stocking and rotating of shelves and refrigerated goods
  • Answering phone queries
  • Traffic management for the delivery of Hazardous goods
  • General book keeping and account management

Manager

McDonalds Geelong Central
01.1995 - 01.2002
  • Staff rostering of approximately 30 crew members
  • Ordering and maintaining stock levels/deliveries
  • Monthly stock count and balance
  • Balancing of tills
  • Supervision of staff and running of 10hr shifts
  • Running of kitchen and counter staff
  • Opening and closing of store
  • Store cleaning and maintenance
  • Maintenance of store equipment
  • Running of staff meetings
  • Interviewing and hiring of staff

Crew

McDonalds Geelong Central
01.1995 - 01.2002

Education

High School Diploma -

Clonard College
Geelong VIC
12.1996

Skills

  • Attention to detail
  • Excellent listening skills
  • Calm demeanour
  • Strong interpersonal skills
  • Ability to prioritize workload
  • Sound experience in building and maintaining relationships
  • High levels of motivation
  • Ability to work without supervision
  • Highly developed communication skills - written and verbal

Attributes

  • Having worked in customer service in the banking sector for 18 years I am a professional who is enthusiastic, self-motivated and possess a willingness to learn.
  • Being in customer service has given me strong people skills, particularly working in a team environment with people of all ages.
  • I enjoy being around people and I always strive to be the best I can be.
  • I am an excellent communicator and am highly organized with excellent time management skills.
  • All work is completed efficiently and in a timely manner and I thrive in a fast paced working environment.
  • I also liaise with managers, supervisors, employees and external customers and have previously trained staff in my current role in the branch.

Additionalinformation - Certificates

  • Current Police Check, 10/27/23
  • First Aid Certificate St John Ambulance, 01/22/21, HLTAID001 - Provide cardiopulmonary resuscitation, HLTAID002 - Provide basic emergency life support, HLTAID003 - Provide First Aid

Personal Information

License: Victorian Drivers License

References

  • Katie Hutchinson, Resident Services Manager, 0424 971 124
  • Jeannie Crapp, Fellow Receptionist, 0408 587 254
  • Shane Downing, Past Torquay Bendigo Bank Branch Manager, 0492 893 235

Timeline

Receptionist

Ryman Highton Retirement Village
06.2021 - Current

Porter

Ryman Highton Retirement Village
01.2021 - 06.2021

Senior Customer Service Officer

Bendigo Bank
12.2019 - 12.2020

Customer Service Officer

Bendigo Bank
06.2002 - 12.2019

Console Operator

BP Waurn Ponds
01.2002 - 06.2002

Manager

McDonalds Geelong Central
01.1995 - 01.2002

Crew

McDonalds Geelong Central
01.1995 - 01.2002

High School Diploma -

Clonard College
Bianca Van Doren